Recovery Technician (PRN)

Northpoint Recovery Holdings, LLC•Omaha, NE

7d•Hybrid

About The Position

Northpoint Recovery Holdings, LLC began in 2009 and has grown into a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders, as well as mental health treatment for adolescents. The company operates on an in-network, commercial insurance model and has expanded from two facilities to seventeen across the Western U.S. Northpoint is guided by core values of humility, heart, inspiration, and conviction, with a mission to save lives and restore relationships by helping people get their lives back and treating every individual with empathy and respect. The Recovery Technician is a vital member of the Northpoint team, responsible for ensuring the safety and well-being of patients. This role involves working collaboratively with a multidisciplinary treatment team to provide direct and indirect patient care in accordance with established policies and procedures for unlicensed staff. The Recovery Technician actively supports the milieu structure through appropriate resource allocation and patient supervision, working in various settings including onsite at the facility and during community activities.

Requirements

Must be at least twenty-one (21) years of age
Valid driver's license and acceptable driving record required
1+ year of relevant work experience
Knowledge and skills in English usage, interpersonal relationships and excellent communication skills
Must have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the department
Demonstrated ability to hold strong personal boundaries and ability to build rapport with patients
Knowledge of surrounding geographic area to ensure effective and efficient routing
Ability to organize and prioritize competing priorities and work time to balance demands
Must perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation

Nice To Haves

De-escalation techniques
Excellent organizational abilities
Excellent written and oral communication skills
Attention to detail and accuracy
Client service oriented (both internal and external)
Creative and persistent problem solver
Able to handle confidential material in a reliable manner
Ability to interact and communicate with individuals at all levels of organization
Strong interpersonal skills to handle sensitive situations and confidential information
Ability to multi-task and prioritize workload in a fast-paced environment
Proficiency with PC and Microsoft Office Suite

Responsibilities

Interact routinely with patients, observe behaviors and communicate significant observations to clinical staff
Follow reporting and communication guidelines when interacting with staff and patients
Timely completion and accuracy of paperwork, including daily logs and forms
Maintains daily schedules and structure, specifically around transport times, meal times, transition times, and others outside of normal programming hours
Function as a member of the treatment team and provide patient observation rounds, and consistent monitoring of patient’s activities and behaviors during scheduled shift
Attend and actively promote recreational outings and activities with patients; encourage pro-social and coping skills
Ensure the wellbeing of patients and provide a positive, supportive, and structured environment; proactively respond to patient needs to improve outcomes and the overall patient experience
Ensure facility cleanliness and upkeep under direction of leadership
Assist patients with their needs and collaborate with onsite clinical and medical staff as necessary
Facilitate and assist with selected activity and education group sessions; document timely and accurately according to established policies and procedures
Oversee and manage the safe and efficient transport of patients to and from our facilities
Assist in orientation of new admissions
Utilize therapeutic communication skills and maintain professional boundaries with patients and their families
Be a role model for patients and create a positive culture with staff by emulating professional attitude, language, and communication
Assist with treatment planning and discharge planning
Document information regarding client care and behavior as required in established policies and procedures
Utilize de-escalation skills when exposed to volatile clients in an effort to maintain personal safety while also ensuring safety for the clients, and other individuals in the program
Assist counseling and administrative staff in responding to emergency situations
Maintain confidentiality in accordance with established policies and procedures and standards of care
Adhere to all Company policies and procedures
Perform other job-related duties as assigned