Recovery Support Staff (RSS) - Days

Plum Creek Recovery Ranch•Lockhart, TX

7d•Onsite

About The Position

The Recovery Support Staff (RSS) observes and assists assigned clients recovering from alcohol or substance abuse and helps with daily living activities, therapeutic activities, and socialization. RSSs are responsible for the overall maintenance of a therapeutic environment in a unit and to ensure safety of clients and staff. RSSs attend and participate in group therapy, in-service education, and staff meetings. Carry out general nursing assistance necessary to treatment of adult clients as assigned.

Requirements

High school diploma/GED required.
Current valid driver’s license.
Must obtain and maintain approved CPR and CPI certification.
Can work independently while being a team player.
Possess the skills to network with all resources to provide the best customer service with clients or family members seeking help.
Ability to ensure a safe and clean working environment complying with OSHA, Plum Creek Recovery Ranch, and the RSS Scope of Practice.
Excellent customer service skills to handle continuous customer contact with the public, including citizens who may be ill or injured, upset, and/or distraught, requiring the utmost patience, tact, and discretion.
Ability to exercise sound judgment and good problem-solving skills in pressure situations.
Ability to communicate clearly and concisely with co-workers and the public.
Good vision to read documents and view information output from medical equipment.
Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.
Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
Well-developed verbal and written communication skills in English.
Ability to work well under pressure with minimal supervision.
Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.
Maintains a cooperative and positive attitude and approach with patients, family members, staff and visitors.
Ability to successfully manage conflict, negotiating “win-win” solutions.
Must be able to multi-task, prioritize with strong time management skills.
Exceptional follow through on tasks and assignments.

Nice To Haves

Prior experience in mental health and/or recovery support in an inpatient setting.

Responsibilities

Conduct Q30s and 1:1 in accordance with hospital standards, ensuring no gaps in observations.
Participate in treatment engagement by helping identify patients' problems, needs, and strengths; suggesting modifications to the treatment plan based on observations of patients' behavior.
Co-facilitate didactic, educational, and community groups, encouraging and facilitating patients' participation in therapeutic activities.
Communicate information regarding patients' behavior to other members of the treatment team.
Maintain boundaries with patients and employees.
Observe patients for changes in behavior and work on de-escalation prior to a code, notifying the RN to evaluate and assess changes.
Respond to all codes, ensuring observations are covered if making rounds or on a 1:1.
Know the daily schedule and keep patients on track for all events.
Speak to patients respectfully, recognizing that tone may escalate situations.
Use appropriate phone etiquette for quality calls and address customer questions and concerns.
Provide input during shift report.
Supervise patients to ensure their safety and their involvement in treatment and during transport.
Orient new patients to the program and milieu.
Carry out general nursing assistance as assigned and supervised by the nurse in charge.
Maintain a safe and therapeutic physical environment for patients.
Carry out clerical/administrative assignments to support patients.
Participate in activities that enhance professional growth and development.
Uphold the Organization's ethics and customer service standards.