Recovery Support Specialist Supervisor

Wellbridge Addiction Treatment and Research•Calverton, NY

7d•Onsite

About The Position

Wellbridge is committed to creating an environment where those struggling with substance use disorders can find hope, healing, and a path toward recovery. We believe in prioritizing patient-centered care, ensuring that each person who walks through our doors receives the utmost compassion and support on their journey to wellness. We invite you to explore a career with Wellbridge and are proud to offer comprehensive and affordable benefits including lifestyle perks such as free cafeteria service and an on-site gym/wellness center! The RSS Supervisor is responsible for overseeing the daily operations, performance, and support of Recovery Support Specialists within an inpatient setting. This role ensures the delivery of high-quality, patient-centered care while maintaining a safe, structured, and therapeutic environment. The RSS Supervisor provides leadership, guidance, and accountability to staff, while collaborating closely with the interdisciplinary team to support patient recovery and program effectiveness.

Requirements

High school diploma or its educational equivalent
General knowledge of substance uses and/or mental health disorders
BLS certification within 60 days of hire, current BLS cert preferred
Demonstrated communication, critical thinking, and interpersonal skills
Current NYS driver’s license and clean driving record

Nice To Haves

Certified Recovery Peer Advocate, CRPA
Familiarity with relevant healthcare standards: OASAS, ASAM, etc.
Knowledge of Self-Help Programs, Mutual Support groups Programs, and 12-step programs
Specific experience with substance use disorders

Responsibilities

Provide direct supervision, coaching, and support to RSS staff, including onboarding, training, scheduling, and performance management
Ensure staff adherence to facility policies, procedures, and documentation standards
Oversee unit operations to maintain safety, structure, and compliance with program rules and regulations
Support RSS staff in facilitating therapeutic groups and provide guidance on group content, engagement, and effectiveness, as needed/assigned
Monitor patient milieu and staff interactions to ensure a therapeutic, respectful, and recovery-oriented environment
Respond to and oversee crisis intervention and de-escalation efforts, providing leadership during medical, clinical and psychiatric emergencies
Conduct audits of documentation to ensure accuracy, timeliness, and compliance with regulatory standards
Collaborate with nursing, clinical, and medical teams to coordinate patient care and address concerns
Participate in and contribute to interdisciplinary team meetings, providing feedback on patient progress and milieu dynamics
Ensure completion of belongings searches, room checks, and safety protocols in accordance with policy
Oversee patient movement, including off-site appointments and transportation coordination, escorts as needed
Address patient and staff concerns in a timely, professional manner, escalating issues when appropriate
Develop and manage RSS staff schedules, assign daily unit responsibilities, and ensure accuracy and compliance with staff timecards
Ensure RSS are completing trainings as scheduled
Promote a culture of accountability, teamwork, and continuous improvement among RSS staff
Ensure delivery of care is culturally sensitive and aligned with organizational mission, vision, and values
The RSS Supervisor is responsible for the oversight and coordination of daily unit operations to ensure a safe, structured, and therapeutic environment for patients and staff. This includes supervising and supporting RSS staff, developing schedules, assigning daily responsibilities, and ensuring accurate timekeeping practices. The supervisor monitors patient engagement in treatment, supports staff in implementing program expectations, and provides guidance during crisis situations, including de-escalation and emergency response. They collaborate with the interdisciplinary team to promote continuity of care, ensure timely and accurate documentation, and uphold compliance with all policies, procedures, and regulatory standards. The role also requires maintaining appropriate unit supplies, overseeing safety protocols such as searches and room checks, and fostering a culturally sensitive, recovery-oriented environment aligned with organizational values. Occasional computer and phone, general office equipment use.