Recovery Support Coordinator

Groups Recover Together, Inc.•Brunswick, ME

6d•Hybrid

About The Position

Groups is a leading outpatient provider specializing in substance use disorder (SUD) treatment, committed to supporting underserved communities. Since 2014, our local care teams have guided hundreds of thousands of individuals on their path to recovery through compassionate, collaborative care. Our evidence-based approach combines medication, group therapy, and personalized support. The Recovery Support Coordinator is a vital member of the care team, working directly with members to provide recovery support services and coordinate care across clinical, social, and community settings. This role assists a defined panel of members with Health-Related Social Needs (HRSN), treatment engagement, seamless care coordination, and overall member wellness throughout their recovery journey. Recovery support interventions are an integral part of our care model, driving positive member outcomes and engagement in treatment. This position reports to the Recovery Operations Supervisor and receives clinical supervision from the local clinical leadership team.

Requirements

High school diploma required
Proficiency in G-Suite, email, electronic medical records, and other digital tools.
Strong problem-solving skills and adaptability in a team-based environment.
Commitment to Groups’ mission and values, including member-centered care and recovery support.
Ability to work evenings or flexible hours as needed.
Experience using Electronic Health Records (EHR).
Reliable internet access (50M download / 10M upload) and strong WiFi if working remote.
Must meet state-specific background screening and pre-employment requirements (which may include fingerprinting, drug testing, CPR/First Aid, or health screening).
Valid driver’s license and access to a vehicle (if role includes community travel).

Nice To Haves

Associate’s degree in Social Services, Human Services, Psychology, or related field preferred.
Bachelor’s degree in related field (Virginia and Tennessee)
Associate’s degree with one year experience; or MHRT/C or Community Health Worker certification (Maine)
Peer Support Specialist / Peer Recovery Coach certification may be preferred or required in select programs or states, if applicable.
Minimum of two (2) years’ experience in case management, care coordination, peer support, or a related field preferred
Experience working with individuals with substance use or mental health challenges preferred.

Responsibilities

Collaborate with a multidisciplinary care team to ensure the delivery of high-quality, member-centered care, including participation in regular interdisciplinary case conference meetings.
Build trusted relationships with members to drive change and assist them in achieving their recovery goals through empathy, motivational interviewing, and the use of lived experience.
Assist members in identifying personal and treatment-related goals, providing individual coaching, coping skill support, and engagement in recovery activities.
Support unengaged members to reengage in treatment services through intensive outreach interventions.
Support new members by introducing them to the Groups care model and supporting them through the transition to care through outreach and engagement efforts.
Provide in-person, virtual, and telephonic support based on member and regional needs.
Maintain a shared caseload, collaborating with the care team to ensure coordinated service delivery and removal of barriers to care.
Support the completion of care pathways for members who are in special populations.
Link members to healthcare, behavioral health, social service, and community-based resources; follow up to confirm needs are met.
Assist members in navigating practical systems such as insurance, pharmacy, housing, and transportation, empowering them to advocate for their own needs.
Manage referrals, releases of information (ROIs), and other documentation to facilitate smooth transitions of care.
Serve as a community connector and advocate, promoting recovery-positive language, reducing stigma, and fostering inclusion within community networks.
Become an expert in local community resources and recovery networks.
Deliver outstanding customer service to members, visitors, and community partners.
Maintain accurate, timely, and compliant documentation in the electronic health record (EHR).
Support daily operations, including group facilitation logistics, scheduling assistance, office maintenance, and safety standards.
Assist clinicians, providers, and members with treatment-related tasks, including prescription management, toxicology submissions, prescription coordination, appointment scheduling, and responding to member inquiries via various communication channels.
Participate in weekly interdisciplinary team meetings and ongoing continuing education as required.
Engage in community outreach activities and education, as necessary.
Perform other duties as assigned.