Recovery Supervisor

Villa Sport•Beaverton, OR

8d•Onsite

About The Position

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us. If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here! POSITION SUMMARY: This position leads the team of Recovery Associates and manages the operations of the Recovery department, ensuring that all members and guests receive five-star service when visiting.

Requirements

Five-star customer service and problem-solving skills.
Excellent communication and selling skills.
Proficient computer skills; able to learn new software and systems efficiently.
Experience working for or managing a day spa.
Experience leading a team and being a part of a high-performing team.
Servant leadership mindset.
Outgoing, friendly personality with ability to work with and serve all kinds of people.
Responsible and accountable; self-motivated.
High energy with a positive outlook.
Goal-oriented and resourceful.
College degree, progress toward a college degree, or equivalent skills gained through experience.
First Aid/CPR certificate required within 90 days of hire date.

Nice To Haves

Experience working for a high-end, high-touch, service-oriented business is a plus.

Responsibilities

Operate the Recovery department efficiently, effectively and with five-star service.
Warmly welcome all members and guests when they arrive and offer a fond farewell when they depart.
Answer incoming calls and emails promptly, provide accurate information and handle requests as appropriate.
Sell Recovery membership upgrades.
Inform and prepare your team for each day’s calendar of appointments
Work at the Recovery reception desk, multi-tasking reception duties and Supervisor duties.
Ensure all service protocols are trained and followed.
Maintain department facilities, equipment and amenities in five-star condition at all times.
Creatively drive revenues; attract new clients and retain/sell more to existing clients.
Work with National Recovery Director, AGM and Home Office marketing team to promote services, gift cards, etc.
Carefully manage all expenses, from labor to COGS to other supplies, to achieve targeted net profit.
Regularly audit the Recovery pages on the Villa Sport web site to ensure accuracy.
Handle all client requests or customer service recovery opportunities in a timely and professional manner.