Recovery Specialist

Wings Credit Union•Apple Valley, MN

4d•$20 - $24•Onsite

About The Position

The Recovery Specialist is responsible for mitigating Wings Credit Union credit losses, ensuring the accurate and timely completion of required documentation, and providing general administrative support to the Department. This role requires upholding and serving as a subject matter expert of all Federal regulations pertinent to Negative Shares (Reg D, Reg CC, Reg E, OFAC, SAR, Right to Privacy), as well as industry rules (NACHA) and credit union policy. The specialist will monitor and process Negative Share transactions, including account setup, communications, and terminating privileges as appropriate. They will also develop and complete reporting to monitor Negative Shares, identify and support Member Credit Solutions Department process improvements and innovations, and serve as a liaison between the Department and Wings Legal, Fraud Intelligence, and Compliance Departments. Additionally, the role involves processing Chex System disputes timely and accurately and remaining cognizant of and adhering to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Requirements

High School Diploma/G.E.D. required
1+ years of equivalent work experience preferred
Entry level knowledge of applicable bankruptcy laws and regulations.
Working knowledge of computer software including Microsoft Office and collections software and databases.
Extreme attention to detail.
Multi-mode communication skills including oral, written, email, and instant messaging.
Ability and desire to maintain quality of service while performing multiple tasks.
Proven ability to build strong member relationships and delivering member-centric solutions.
Known for building partnerships and working collaboratively with others to meet shared objectives.
Proven track record of taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Ability to adapt approach and demeanor in real time to match the shifting demands of different situations.

Responsibilities

Uphold and serve as subject matter expert of all Federal regulations pertinent to Negative Shares (Reg D, Reg CC, Reg E, OFAC, SAR, Right to Privacy), as well as industry rules (NACHA) and credit union policy.
Monitor and process Negative Share transactions, including account setup, communications and terminating privileges as appropriate.
Develop and complete reporting to monitor Negative Shares.
Identify and support Member Credit Solutions Department processes improvements and innovations.
Serve as a liaison between the Department and Wings Legal, Fraud Intelligence and Compliance Departments.
Process Chex System disputes timely and accurately.
Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.