Recovery Specialist

BECU•Tukwila, WA

5d•$23 - $42•Hybrid

About The Position

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

Requirements

Associate’s degree in Business Administration, or equivalent work or educational experience required.
Minimum 5 years of customer service experience, including 3 years in collections required.
Knowledge of the laws and regulations of the Fair Debt Collection Practices Act required.
Ability to exercise confidentiality and discretionary judgement required.
Ability to work independently, and as a team member, while using discretion in decision making and sound judgment in problem solving required.
Verbal and written skills communication skills required.
PC skills, with the ability to learn new software required.
Ability to prioritize multiple tasks and work well under deadlines.

Nice To Haves

Previous experience with financial services products preferred.
Various Post charge off experience desired.
Certifications preferred.
Experience with legal collections preferred.
Knowledge of state and federal laws pertaining to collections preferred.

Responsibilities

Work directly with debtors, attorneys, and third parties to negotiate settlements on charged-off accounts and achieve positive recovery outcomes.
Maintain a thorough understanding of state and federal collection laws and use that knowledge to guide compliant recovery activities.
Monitor, update, and document the status of pending accounts within the collection system to ensure accurate and timely records.
Maintain proactive communication and prompt follow-up on legal and collection accounts to keep recovery efforts moving forward.
Utilize skip-tracing techniques and available resources to identify and locate debtors effectively.
Identify opportunities to enhance Loan Loss Recovery operations and recommend process improvements that support efficiency and effectiveness.
Consistently follow Washington State and federal laws regarding collections, levies, liens, rights, and documentation requirements while maintaining complete records of all actions taken.
Serve as a knowledgeable resource and escalation point for complex Loan Loss Recovery collection matters.
Ensure written procedures are accurately documented and maintained for all assigned areas of responsibility.
Proactively report issues that may negatively affect recovery efforts or impact the credit union.
Evaluate vendor invoices for completeness and accuracy to support sound financial controls.
Perform daily operational activities including inputting new charged-off accounts into the collection system, processing payments and returned mail, preparing and filing Chapter 7 and Chapter 13 proofs of claim, and creating correspondence.
Forward accounts to collection agencies and serve as the primary liaison to support effective account management and recovery efforts.
Update credit bureau information as required, prepare reports, and assemble documentation for portfolio sales.
Take on additional responsibilities and special projects that support team success and organizational goals.