Recovery Specialist

Horizon Credit Union•Spokane Valley, WA

just now•$22 - $31•Onsite

About The Position

Responsible for collecting on accounts while balancing the goodwill of members with the overall business interests of HZCU. Will locate and notify customers of delinquent accounts by mail, telephone, email, or text. Duties include addressing paid ahead, overdrawn, and overdue accounts, Manages member relationships relating to insurance problems. initiating repossession proceedings, and maintaining accurate records and account details. This position will also process hardship extensions when appropriate.

Requirements

High school diploma or general education degree (GED); three to five years’ related experience and/or training; or equivalent combination of education and experience.
Related work experience may substitute for education.
Effectively presents information in one-on-one situations to borrowers, creditors, external credit-granting organizations, and other employees of the credit union.
Ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and/or stand and/or move for long periods of time.
Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities.
Position requires sound reasoning, good judgment and ability to apply knowledge toward work activities.

Nice To Haves

Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Readily takes action on challenges, without unnecessary planning
Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity
Communicates Effectively: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
Member Focused: Builds strong member relationships and delivers member-centric solutions, both internally and externally
Self-Development Focused: Actively seeks new ways to grow and be challenged using both formal and informal development

Responsibilities

Monitor payments for late and/or delinquency status.
Follow up on delinquent, high-balance, and overdue credit balance accounts by phone and/or letter.
Ensure professional interface with members.
Discover the reason for delinquency and offer appropriate solutions to permanently resolve the reason for delinquency.
Contact high balance and/or delinquent members by telephone, mail, email and text to determine the reasons for balance or delinquency and assist them in developing plans to bring accounts current.
Develop plans and collect on overdue accounts wherever possible.
Notify co-signers regarding the status of delinquent accounts.
Manage incoming tickets from the help desk ticketing system.
Uses Auto Dialer to complete work tasks.
Update files and system accounts via the credit union’s delinquent loan recovery system.
Secure credit bureau reports.
Skip trace on loan accounts.
Assist members with delinquent real-estate loans to resolve delinquency.
Determine when loan collateral should be repossessed.
Perform all responsibilities in accordance with HZCU competencies and Information Protection requirements.
Have a thorough knowledge of all state and federal collection laws and guidelines.
Professional and courteous interactions with members.
Strive for continuous improvement of processes and service.
Persistence in following standard collection practices.
Accurately recording collection activity and file information.
Maintaining a professional and positive attitude towards delinquent borrowers, and the job of collections.

Benefits

Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families
Telemedicine for part-time employees
Paid Group Life and Disability Insurance
Employee Assistance Program
Tuition Reimbursement Program
401K Retirement Savings
Employer 401K Retirement Contributions & Matching upon eligibility
Discretionary Annual Incentive Bonus based on eligibility criteria
10 hours of PTO per month (prorated for reduced full-time and part-time)
Paid Birthday Holiday
2 Paid Wellness Days
Up to 24 hours of Paid Volunteer Time annually
11 Paid Holidays