2026

Nelnet Servicing•Lincoln, NE

3d•Remote

About The Position

Collect severely delinquent student loans in order to protect Nelnet assets. Initiate manual outbound collection attempts. Initiate a small percentage of incoming calls. Some auto-dialer work will be required. To be considered for this role you must meet the following location requirement: Lincoln, NE (within a 60 mile radius) Brownsville, TX (within a 60 mile radius)

Requirements

High school degree or equivalent required.
2 year customer service, collection and general work experience preferred.
Customer focused
Analytical skills
Strong oral communication skills
Listening comprehension, reading comprehension
Intermediate math
Attention to detail
Customer service orientation
PC skills
10 key proficient

Responsibilities

Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
Contribute to Continuous Process Improvement
Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts
Determine the most appropriate plan of action to resolve past due accounts. Strong negotiation will be used to establish borrower payment plans
Actively perform skip-tracing activities through various sources/tools in order to locate borrowers
Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand
Update demographic and other additional information on borrower accounts via the servicing system
Perform additional collection activities related to collections documents and reports