Recovery Service & Redemption Representative - ESC

Information Services Corporation ISC•Toronto, ON

2d•CA$49,500 - CA$60,500•Hybrid

About The Position

ESC Corporate Services Ltd. is seeking a Recovery Service Operator & Redemption Representative to support their continued growth. This role involves being the primary point of contact for customers and clients, ensuring professional call handling, seamless appointment coordination, and accurate and efficient redemption processes. ESC provides solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management, supporting registration, due diligence, and lending practices across Canada.

Requirements

Post-secondary education and a background in Collections
3+ years of customer service experience (ideally within Collections), with proven ability to handle difficult conversations and de-escalate conflict
Strong reading comprehension and basic mathematical skills
Excellent verbal and written communication skills with professional telephone etiquette
Ability to think quickly, stay calm under pressure, and manage tight deadlines
Strong attention to detail, organizational skills, and sound judgment
Proficiency with Windows, Microsoft Outlook, Word, Excel, and general office equipment

Responsibilities

Serve as the first point of contact by answering incoming calls, greeting callers professionally, identifying needs, and providing solutions
De-escalate challenging situations and resolve issues independently or redirect inquiries appropriately
Collaborate with Recovery Representatives to obtain required documentation for redemption appointments
Manage and coordinate the in-house redemption calendar, including scheduling and facilitating appointments
Ensure all redemption paperwork is completed accurately and company obligations are met
Follow established recovery processes and apply all applicable rules and compliance standards
Support corporate quality control and continuous improvement initiatives
Perform administrative and quality-related tasks as required