Recovery Collections - Risk Control Analyst III (On-Site)

Servicing•Tempe, AZ

1d•Onsite

About The Position

The Recovery Risk Control Analyst III is responsible for performing internal audits of various departments within the Recovery Department to ensure adherence to Company Policy and Procedures by defining the sample, analyzing the data, summarizing results, suggesting resolution and, if appropriate, assisting with implementation and follow up.

Requirements

High school diploma or equivalent, required.
5+ years in Recovery Risk or related fields.
5+ years’ experience in mortgage servicing, required preferably in collections.
Knowledge of general mortgage collection processes
Knowledge of mortgage servicing regulations, such as FDCPA and CFPB.
Excellent verbal and written communication skills.
Ability to analyze information and business processes.
Self-Motivated with strong attention to detail and excellent organizational skills.
Strong problem-solving skills.
Ability to work both independently and with a team.
Proficiency with Microsoft products, such as Word and Excel.
Employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Nice To Haves

Associates or bachelor’s degree in business preferred.

Responsibilities

Lead and oversee internal audits within the Recovery department to ensure adherence to state and federal laws, internal policies and procedures, and client protocols.
Plan and execute both scheduled and unscheduled audits across various groups within the department, aligning with business needs and risk assessments.
Manage and maintain the department’s Audit Tracker, ensuring all audits are tracked, documented, and reported in a timely manner.
Assess the quality of work within the department by ensuring the appropriate course of action was taken.
Maintain an in-depth and up-to-date understanding of Recovery policies, procedures, and regulatory requirements.
Take a lead role in managing special projects, including reviewing Recovery audits, business processes, company policies and procedures, and alerts for accuracy and compliance.
Provide guidance and support on special projects as directed by management, including the development and improvement of risk control processes.
Mentor and guide junior staff, sharing expertise and ensuring adherence to best practices across the department.
Ability to effectively and accurately convey information to others.
Performs related duties as assigned by management.