Recovery Residence House Manager

Recovery Centers of America•Easttown Township, PA

1d•Onsite

About The Position

The Recovery Residence House Manager provides direct oversight of all functions and daily operations of the recovery residence, ensuring a safe, structured, and supportive living environment that promotes long-term recovery. This role is responsible for upholding house policies, supporting resident engagement and accountability, and fostering a culture of respect, dignity, and peer support. The House Manager is responsible for maintaining appropriate professional boundaries, protecting resident rights and confidentiality, and ensuring fair and consistent application of house rules. This position also includes monitoring resident well-being, addressing conflicts or crises, maintaining accurate documentation, and coordinating access to community resources and services. The House Manager plays a key role in promoting a recovery-oriented environment that balances structure with empowerment, while ensuring the residence operates in a safe, ethical, and compliant manner.

Requirements

High school diploma or equivalent.
Peer certification required or preferred, as applicable by role and state requirements (e.g., PRC, CPRS, RCC, CAPRC). Additional Recovery Living program requirements will be applied in accordance with applicable state regulations and accrediting standards.
Proficiency with all technology hardware, systems and tools required to perform duties; training will be provided as needed.
Familiarity with behavior modification and 12-step modality.
Valid driver's license and maintain eligibility to drive RCA vehicles under RCA policies.
Knowledge of recovery principles, substance use disorders, and relapse prevention strategies.
Commitment to trauma-informed and person-centered care.
Ability to support individuals in various stages of recovery.
Demonstrated leadership in residential, behavioral health, or similar setting.
Promotes structure, accountability, and teamwork.
Identifies problems, involves others in seeking solutions, and conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.
Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.
Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution. Is willing to assume new responsibilities if the quality of patient care dictates.
Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly handles several tasks at once.

Nice To Haves

Associates or bachelors degree in behavioral health, social services, psychology, or related field preferred.
Minimum 3 years of experience working in recovery support, behavioral health, residential services or peer support preferred.
Excellent organizational skills with the ability to prioritize workload and meet deadlines.
Ability to work in a fast-paced environment.
Ability to set clear expectations and enforce rules consistently.

Responsibilities

Review and approve applications for prospective residents to be interviewed by current residents.
Meet with each incoming resident to review the welcome packet, complete the intake process, and provide new resident orientation.
Perform all aspects of patient belongings processing for new admissions, including property searches in accordance with house policies while respecting resident dignity and privacy.
Understand the principles of 12-Step Programs and how they apply to the SUD recovery process.
Promote a recovery-oriented environment that supports residents' sobriety, wellness and personal growth.
Facilitate weekly house meetings to reinforce expectations, encourage resident participation, and support a cohesive living environment.
Monitor resident activities.
Assist in the activities of residents' daily schedule reinforcing daily routines that encourage healthy living, including self-care, peer support and participation in recovery programming.
Conduct regular house meetings to address resident concerns, reinforce expectations, and support peer accountability.
Utilize de-escalation and trauma-informed approaches when addressing conflict or crisis situations.
Monitor and implement the house rules and policies and procedures of the recovery residence.
Designate and clearly outline the responsibilities of the residents in terms of daily chores.
Ensure that maintenance forms are reviewed and submitted within 48 hours of receiving one.
Organize and conduct social and cultural activities to promote sobriety.
Coordinate transportation for outside functions related to recovery plan.
Collect rent and maintain ledger of resident accounts.
Administer random drug tests and breathalyzers (if applicable).
Enforce house rules and communicate with support staff.
Maintain a household that is safe, sober, and recovery oriented.
Train, supervise and monitor recovery residence staff.
Schedule staff coverage and provide oversight of daily shift operations.
Maintain appropriate confidentiality at all times when interacting with residents, families, visitors, referral sources, and all other contacts.
Exhibit excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including co-workers, residents, visitors, families, and referral sources.
Demonstrate a strong understanding of substance use disorders, recovery pathways, and trauma-informed care.
Promote and uphold positive relationships between the residence and the surrounding community.
Proactively address and resolve concerns raised by neighbors or community stakeholders.
Provide oversight and conduct routine audits to ensure compliance with daily temperature monitoring logs for all refrigerators and freezers, in accordance with regulatory and organizational standards.
Provide oversight and conduct routine audits to ensure accuracy and compliance of overnight bed check logs, verifying resident presence, safety, and adherence to program protocols.
Provide oversight and conduct routine audits of staff-managed food shelves to ensure removal of expired items and appropriate storage of non-perishables; hold residents accountable for maintaining personal food shelves, including weekly checks to discard expired or spoiled perishable items and ensure cleanliness.
Perform any other job-related duties as assigned.
Follows organizational cybersecurity policies, including acceptable use, password management, and multi-factor authentication requirements.
Immediately reports suspected security incidents, unauthorized access, or data breaches in accordance with company policy and regulatory requirements.
Maintains strict confidentiality of PHI and adheres to the principle of least privilege, accessing only the minimum necessary data required to perform job functions.