Recovery Representative II (Charge Off)

SchoolsFirst Federal Credit Union•Sacramento, CA

2d•$22 - $32•Onsite

About The Position

Responsible for resolving delinquency on vehicle loans where timely payments are not being received. Provide direct assistance to our Members by working with them to identify the true cause of non-payment in order to provide personalized options. Position may focus on one or more of the functions described below (Charge-Off or Repossession). Charge-Off Functions: Work on charged-off loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods. Responsible for working specialized queues for defaulted repayment plans. Work with our Members and 3rd parties to set up repayment plans, negotiate settlements, re-establish Membership services, and perform account maintenance in order to accurately reflect the approved arrangements. Review charged-off loans for possible collection agency placement. Partner with team and management to refer accounts for litigation review. Assist management and team with miscellaneous projects and reporting including 1099-C tax form filings, monthly audits, and collection agency placements. Repossession Functions: Works on delinquent vehicle loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods. Responsible for working specialized queues for vehicle loans Reviews accounts to generate Final Demand Letters, Notices of Intent to Sell, and Deficiency Balance letters. Reviews accounts for repossession efforts and assists with reinstatement requirements Handles impounded vehicles and follows up as needed. This includes contacting tow yards and government agencies, negotiating fees, and handling Lien Objections and disposition paperwork Reviews, audits, and submits for approval vendor invoices Assists management and team with monthly audits and reports, as needed Additional Job Functions: Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Requirements

High School Diploma or GED required
1-3 years of prior related experience required
Knowledge of FDCPA, TCPA and SCRA
Excellent verbal and written skills
Conflict resolution and negotiation skills
Active listening skills
Intermediate computer and typing skills
Basic skip tracing skills

Nice To Haves

Previous financial institution or credit union experience Preferred
Experience with inbound/outbound phone system preferred

Responsibilities

Work on charged-off loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.
Responsible for working specialized queues for defaulted repayment plans.
Work with our Members and 3rd parties to set up repayment plans, negotiate settlements, re-establish Membership services, and perform account maintenance in order to accurately reflect the approved arrangements.
Review charged-off loans for possible collection agency placement. Partner with team and management to refer accounts for litigation review.
Assist management and team with miscellaneous projects and reporting including 1099-C tax form filings, monthly audits, and collection agency placements.
Works on delinquent vehicle loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.
Responsible for working specialized queues for vehicle loans
Reviews accounts to generate Final Demand Letters, Notices of Intent to Sell, and Deficiency Balance letters.
Reviews accounts for repossession efforts and assists with reinstatement requirements
Handles impounded vehicles and follows up as needed. This includes contacting tow yards and government agencies, negotiating fees, and handling Lien Objections and disposition paperwork
Reviews, audits, and submits for approval vendor invoices
Assists management and team with monthly audits and reports, as needed
Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.