Recovery Navigator - Mental Health & Substance Use Services - Abbotsford

Fraser Health•Abbotsford, BC

10h•$45 - $56•Hybrid

About The Position

Within the context of a client and family-centered framework and continuum-based care model and in accordance with established standards of professional practice, and the vision and values of the organization work as part of a community recovery-based team, coordinates care and supports for people who use substances along their individual recovery journey. Facilitates access to services, information, and social supports, and provides education through consultation of best practice resources in the continuity of substance-use recovery services. Acts as a client navigator to facilitate and promote access to a range of recovery pathways and services based on the client’s goals.

Requirements

Bachelor’s Degree in in a relevant, related Allied Health discipline.
Two (2) years' recent related experience providing support and treatment services to people with problematic substance use or an equivalent combination of education and experience.
Demonstrated knowledge of substance-use recovery services in the community and across British Columbia.
Demonstrated knowledge of health inequities and discrimination faced by designated client population.
Demonstrated knowledge of the principles of harm reduction in a health care setting.
Demonstrated knowledge of strengths based, client centered approach and ability to incorporate into practice.
Demonstrated knowledge of Indigenous Cultural Safety.
Demonstrated knowledge of traditional healing practices.
Demonstrated knowledge of trauma-informed practice.
Demonstrated knowledge of substance-use recovery model.
Knowledge of LGBTQ2S+ services and programs in the community.
Broad knowledge of legislation and government policies and procedures that relate to people who use substances and their support network.
Demonstrated knowledge of recovery community agencies, health care agencies and a range of service options available to the designated client population.
Demonstrated knowledge of case- management approach.
Ability to utilize strategies to reduce barriers to care for the designated client population.
Knowledge of facilitation and conflict resolution techniques.
Demonstrated ability to build and maintain relationships with a variety of individuals/service providers.
Ability to establish and maintain supportive, trusting and professional relationships with clients and allies in individual and group settings.
Ability to establish, maintain and facilitate effective working relationships with colleagues and other service providers.
Ability to prepare and maintain a variety of charts, records and reports.
Ability to communicate effectively, both orally and in writing, with clients, their families and service providers.
Ability to organize and prioritize workload and adapt to a changing community.
Ability to plan and deliver in-service education sessions to lay and professional groups.
Ability to perform a range of needs assessments with both individuals/groups.
Demonstrated skills in building partnerships with service providers.
Demonstrated skills in basic computer literacy.
Demonstrated knowledge of applicable legislation as it related to the rights and protections of individuals.
Physical ability to perform the duties of the position.

Nice To Haves

Master's degree in Social Work, Clinical Counselling or other relevant health related discipline.
At least two (2) years' recent, related experience in a community or hospital psychiatric setting, or in a rapid response crisis stabilization function, or an equivalent combination of education, training and experience will also be considered.

Responsibilities

Coordinates care for clients in the designated program using a supportive case management approach; receives referrals to recovery and harm reduction services, social programs, and social supports.
Reviews, assesses, and screens clients based on established criteria, reviews referral information and clients’ histories, keeps abreast of mandate and services provided by providers, referral agents and other sources.
Screens for mental health issues and substance use using established tools and pathways.
Referrals may support access to counselling services, income assistance, housing, food, education, employment training, disability assistance, clinical case management, mental health, and addictions services etc.
Provides support and information about recovery options, resources and services to people who are looking for recovery pathways to cope with problematic substance use, their families, and supports.
Meets regularly with clients, eliciting concerns, identifying goals and expectations.
Reviews client and family learning needs, assisting with understanding of problematic substance use and the recovery process.
Suggests positive behaviour modifications, examining motivations for change, and teaching relapse prevention strategies.
Establishes, maintains, and enhances therapeutic relationships based on respect with client and family by engaging key partners in continued holistic care and recovery planning, health promotion and coordination of input from a range of different service providers to achieve best outcomes for clients.
Participates in care coordination meetings and interprofessional case conferences as needed to support client access to care.
Networks with service providers and builds collaborative relationships to support care planning.
Assumes the role of a client navigator to promote and maintain client’s access to a range of harm reduction and recovery services based on each client’s individual goals.
Supports client in removing barriers for accessing and participating in recovery programs including care plan to address financial needs, transportation, coordinating with client’s care team, coordinating with client’s support systems, coordinating with the recovery services and ongoing communication and support with client.
Works collaboratively with an interprofessional team to implement client-centered recovery plans.
While clients are in recovery services, provides ongoing support and advocacy to ensure clients’ care plans are adjusted to reflect physical and emotional needs.
Includes client’s family and support team as appropriate.
Maintains in-depth knowledge of pathways to a range of recovery and harm-reduction services, Indigenous cultural specific options, LGBTQ2S+ affirming supports and service options across the community to facilitate the provision of accurate information and referrals.
Researches educational programs, services, practices, and professional literature for application to local context.
Maintains current knowledge of local, national, and international recovery and harm reduction-related resources.
Stays informed on best and emerging practices in recovery and harm reduction services.
Provides educational materials, trainings, workshops, seminars and consultations about substance-use recovery pathways and resources for providers, professional and administrative staff in various organizations community groups and agencies.
Monitors and evaluates education service offerings to ensure quality improvement.
Maintains records in accordance with established procedures and policies, and prepares/maintains statistical data, correspondence reports, and other documentation, as required.
Provides ongoing communication to client services and continuous improvement to ensure enhanced client services and that services be provided in the most effective way.
Engages in ongoing program planning, development, evaluation, and quality improvement activities that facilitate team goal setting, problem-solving, conflict resolution and collaboration.
Attends meetings and in services, reviews team policies and procedures, and provides input/recommendations to others regarding efficiency of processes and procedures.
Sets measurable goals and objectives within a team environment, incorporating the organization’s vision and values, goals, and corporate plan.
Maintains own knowledge of clinical and professional development, collaborates with others to develop a professional development plan, and reviews progress to ensure goals are achieved within timeframes.
Carries out responsibilities in accordance with health and safety requirements.
Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
Performs other related duties as assigned.