Recovery/Cultural Support Coordinator - Welch & Wadena

Center City Housing Corp.•Duluth, MN

9d•$20 - $23•Onsite

About The Position

The Recovery/Cultural Support Coordinator position actively participates in carrying out the mission of CCHC by providing direct support to tenants of a supportive housing apartment building serving formerly homeless single adults with or without substance use disorder and/or mental health conditions. The Recovery/Cultural Support Coordinator provides direct services as a member of a team and implements the program goals based on "Housing First" and "Harm Reduction" philosophies.

Requirements

High school diploma/GED or equivalent is required.
Valid driver's license and dependable transportation.
Must pass and maintain Minnesota Background Study clearance.
Ability to read, analyze, and complete documentation required by government agencies and communicate through speaking, listening, and writing effectively with tenants and outside agencies.
Ability to perform basic mathematical functions such as addition, subtraction, multiplication, and calculating percentages.
Demonstrated competency using computer programs such as Microsoft Word and Excel as well as ability to learn and use new systems as needed.
Self-motivation and the ability to work independently including prioritizing job duties.
Ability to maintain confidentiality
Skill in establishing and maintaining positive relationships with diverse tenants, applicants and staff.
Understand and be sensitive to the effects of trauma on an individual and its impact on successful residency, including an understanding of homeless populations
Regular attendance, reliability, and punctuality
Available to respond to occasional property or tenant emergencies
Sensitivity and effectiveness when dealing with people from diverse backgrounds and with special needs.

Nice To Haves

Degree in related field preferred with at least one year of experience working with population.
Social skills as well as property management experience.
Work with contracted employees and case managers to create, implement, and monitor tenant progress and programming.
Effective customer service skills to establish and maintain positive relationships with tenants, co-workers, community partners, and others.
Flexibility in schedule.

Responsibilities

Understand "Housing First" and "Harm Reduction" philosophies and apply to specific duties.
Must be able to work independently and as a member of a team to effectively advocate for tenants.
Provide daily tenant advocacy and support including encouragement of goal completion.
Initiate and participate in tenant/staffing meetings to implement Harm Reduction strategies, tenant follow up, progress notes and record keeping.
Assist Site Director to resolve and document tenant grievances, issues, and lease violations.
Develop and oversee tenants’ money management plans including handling money.
Assist the Site Director in implementing the screening and application process of potential tenants including receiving, processing, and maintaining housing applications and waiting list. Communicating with various community agencies and potential tenants to verify and assist with information requirements and documentation to rapidly turn over units. Move in and move out paperwork, tenant property inventory, and move out/in inspections.
Assess culture(s) of tenants and provide appropriate programming.
Create, facilitate, recruit, and document tenant sober activities, special events, and supportive programming.
Respond to building alarms, emergencies, and disturbances in an appropriate and timely manner.
Facilitate tours as needed.
Develop and maintain tenant files, records, rosters, program forms and tenant picture files.
Purchase and stock supplies for building, tenant personal needs, furnishings, office supplies, activities and tenant incentives, and submit required documentation.
Attend and participate with routine staff meeting and training opportunities.
Complete weekly/daily room checks.
Respond to and resolve issues of controversy that may arise between tenants and/or guests using non-violent crisis intervention strategies.
Manage difficult tenant issues by de-escalating potentially volatile situations and seeking additional help, including police assistance as needed.