Recovery Coach - Residential Step Down

HealthRIGHT 360•San Francisco, CA

About The Position

HealthRIGHT 360 is a nonprofit organization providing accessible, comprehensive healthcare services to vulnerable populations. Its Treasure Island Residential Step Down (RSD) program offers a temporary, drug- and alcohol-free environment for people stepping down from inpatient or residential substance use disorder treatment who are concurrently participating in outpatient, intensive outpatient, opioid treatment, or outpatient withdrawal management services. The Recovery Coach assesses clients’ needs and strengths in support of health and recovery, provides individual coaching and case management, and helps clients navigate systems of care. The role supports a safe, welcoming residential environment through house runs, crisis intervention, communication with the interdisciplinary team, and monitoring facility safety and security. The Recovery Coach also supports client retention and completion, coordinates connections to resources, and completes timely documentation and program records.

Requirements

High school diploma or equivalent.
First Aid and CPR certification.
Valid California driver’s license and automobile insurance.
Experience working successfully with substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
Knowledge of co-occurring disorders and trauma-informed treatment.
Knowledge of clinical documentation, including treatment plans and progress notes.

Nice To Haves

A Drug and Alcohol Registration/Certification recognized by DHCS.
Bachelor’s degree in a related field.
Bilingual ability in San Francisco threshold languages.
Knowledge of gender-responsive, trauma-informed, and co-occurring treatment.

Responsibilities

Welcome clients and help them navigate the building; provide customer service and address immediate needs.
Assist clients with paperwork required for enrollment in services.
Coordinate transportation for clients in residential programs.
Provide direct services, including intakes, assessments, crisis intervention, and case management.
Facilitate individual coaching sessions with caseload clients and support client retention and program completion.
Offer learning opportunities and support clients in pursuing long-term recovery goals.
Connect clients with internal and external resources and follow up on their progress.
Perform house runs and regular rounds to monitor client accountability and the safety and security of the facility.
Facilitate community meetings and support compliance with facility rules.
Document client updates, encounters, and facility incidents, and complete discharge paperwork and required agency assessments.
Develop transition plans and progress notes with clients and available internal and external resources.
Enter documentation into electronic systems and complete weekly accountability reports.
Collaborate with treatment providers to help clients achieve program completion.
When assigned to the Health and Wellness office, document and distribute client money, secure and account for client medications, and hold facility keys and floater cellular phones.
Accompany clients to offsite recovery-related appointments as needed.
Attend required trainings and meetings as assigned by the facility manager.
Plan and facilitate client celebrations and special events.
Remain alert and awake throughout the shift and maintain a safe, orderly, respectful, and welcoming environment.
Direct and deflect traffic, de-escalate tense situations, and help keep entrances, exits, offices, common areas, and building perimeters orderly.
Perform CPR and First Aid, including administering Narcan, as needed.
Work weekends and holidays as needed and perform other duties as assigned.