Recovery Coach

High Point & SEMCOA•Plymouth, MA

17h•Hybrid

About The Position

High Point & Affiliated Organizations is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. We offer a comprehensive continuum of care across Southeastern Massachusetts, including inpatient, outpatient, residential, and community-based services. Our programs also support survivors of abuse, violence, and families experiencing homelessness. We believe in the inherent goodness, worth, and dignity of every individual and aim to help people and families achieve personal change and improve their quality of life. Our outpatient services in Brockton, New Bedford, and Plymouth provide individual, group, and family services, along with medication management, during both day and evening hours, delivered by an interdisciplinary team of licensed social workers, clinicians, psychiatrists, and psychologists. The Hub & Spoke program in Plymouth focuses on outward-facing services and community collaboration to enhance access to medications for opioid use disorder (MOUD) treatment and improve overall treatment engagement and retention.

Requirements

High school diploma and lived experience of substance use and recovery.
Must present as courteous and professional at all times.
Demonstrated flexibility and ability to perform multiple tasks.
Must have excellent verbal and written communication skills, including the ability to organize ideas in logical and clear fashion.
Proficient and knowledge of basic computer skills and software programs including the ability to learn, use and train HPAO`s electronic medical records.
An understanding of the relationship between substance use and mental health issues and/or self-help programs.
Knowledge of the addiction treatment services system and recovery support services.
An understanding of boundaries and ethics.
Comply with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations and HIPAA Regulations.
Certification in the HPAO approved de-escalation program.
Ability to work collaboratively with alcohol/drug dependent clients from diverse legal, social, economic, ethnic, cultural and racial backgrounds as well as family members, insurance providers and outside providers.
Ability to work independently without direct supervision while adhering to the program’s philosophical team approach.
Established contacts and recovery partnerships in the community.
Participation in annual TB screening.
CPR Certification.
Valid driver’s license, clean driving record and ownership of a car.

Nice To Haves

Successfully participated in trainings and/or coursework that is designed to prepare individuals to serve.

Responsibilities

Provide emotional and social support to Members.
Support Members in making positive life changes and developing skills to facilitate their recovery.
Help Members discuss and try new strategies for developing recovery-supportive friendships, reconnecting or improving family relationships, and identifying and using recovery-community networks.
Assist Members in creating personally meaningful links to treatment, peer recovery support services, and mutual aid, and support them in building their capacity to move between these services and supports.
Use the peer relationship to assist with motivation and facilitate connections to primary and specialty medical, dental, and mental health services, as well as social services, including applying for benefits and navigating systems like criminal justice and child protection/child welfare.
Act as a recovery liaison and support the Member in preparing for or accompanying the Member to meetings with probation officers, social workers, and child protection/child welfare workers.
Provide linguistically appropriate and culturally sensitive peer recovery supports that embrace the diversity of Members’ identities.
Serve as an advocate for Members and assist Members in learning self-advocacy skills.
Act as a mentor, assisting the Member’s recovery process and supporting the Member’s goals and decisions, including supporting the Member in creating and enacting a Wellness Plan.
Provide temporary assistance with transportation to essential self-help, peer support, and medical and behavioral health appointments while transitioning to community-based transportation resources.
Deliver services on a mobile basis to Members in any setting that is safe for the Member and staff.
Work collaboratively with pregnant and/or parenting Members to create and coordinate a Plan of Safe Care (also called Family Support Plan) to help the Member identify needed services for recovery and parenting.
Support the Member around perinatal health and support needs, housing needs, health care needs, income needs, and mental health concerns.
Establish plans for follow-up and address any barriers to treatment, appointments for preventative care, access to vaccines, reproductive healthcare, and screenings.
Participate in community events that promote prevention and education.
Work with the NCM/Patient resource navigator to assist in coordination of community referrals.
Assist patients who require additional supports and service coordination for engagement.
Be available a minimum of 1x per week to assist in supporting families and individuals struggling with SUD in underserved and disenfranchised populations.
Facilitate peer groups in Inpatient settings to increase access to services and promote a collaborative approach to treatment.
Support patient engagement, housing, coordination of appointments, and transportation.
Document patient engagements in EHR system.
Maintain appropriate level of productivity/billable hours.
Become certified within 1 year of employment.
Perform other duties as assigned by the Recovery Coach Supervisor/Program Director.