Recovery Coach Supervisor

The Well NE•Norfolk, NE

8h•$40,000 - $53,000•Onsite

About The Position

The Recovery Coach Supervisor provides leadership and support to Recovery Coaches working within residential programs. The position combines direct resident support with staff supervision, training, and operational oversight. The supervisor helps ensure programs remain safe, consistent, and supportive throughout the night and maintains communication between teams. The role includes providing direct resident care, completing safety checks, responding to resident needs and emergencies, documenting relevant information, supporting resident transitions, and helping maintain a safe residential environment. The supervisor also guides and develops staff, reviews documentation, assists with scheduling and reporting, and helps ensure residential facilities meet safety expectations and NDHHS standards.

Requirements

Strong leadership, problem-solving, and stress management skills.
Ability to work independently and make sound decisions during work hours.
Strong written, verbal, and computer skills.
Current, valid driver’s license and acceptable driving record.
First Aid, CPR, and Medication Aide certification, or willingness to obtain required certifications during the probationary period.
Ability to maintain confidentiality and follow 42 CFR Part 2 and HIPAA requirements.
A non-judgmental, supportive approach toward individuals in recovery.

Nice To Haves

Bachelor’s degree in Psychology, Social Work, Counseling, Human Services, or a related field.
At least three years of experience in behavioral health or a related field.
Supervisory or leadership experience.
Familiarity with trauma-informed care and CARF Accreditation standards.
Experience with electronic health records.

Responsibilities

Provide direct support and supervision to residents.
Administer medications as needed and maintain Medication Aide certification.
Complete regular resident and safety checks throughout the shift.
Respond to resident needs, concerns, behavioral situations, and emergencies.
Document resident behaviors, incidents, concerns, and other required information accurately and promptly.
Assist with admissions, discharges, and resident transitions during work hours.
Maintain knowledge of emergency procedures, safety protocols, and facility equipment.
Ensure house rules, program expectations, and routines are followed consistently.
Communicate significant resident concerns, incidents, or changes to appropriate staff and the incoming shift.
Help maintain a safe, clean, and organized residential environment throughout the night.
Provide transportation for residents as needed.
Model positive and consistent conduct for Recovery Coaches, volunteers, and interns.
Directly supervise, guide, and support Recovery Coaches working on shifts.
Assist with onboarding, training, and continued development of Recovery Coaches.
Coach staff hands-on and provide feedback while working alongside them.
Help ensure staff follow program expectations, policies, safety procedures, and documentation requirements.
Address staff concerns and performance issues and communicate appropriately with residential leadership.
Assist with staff evaluations and provide employee performance feedback.
Help coordinate scheduling and respond to coverage needs.
Maintain communication with residential leadership and daytime staff so important information carries between shifts.
Promote a positive, team-oriented environment while holding staff accountable.
Review documentation for accuracy, completeness, and timeliness.
Complete necessary documentation and internal chart audits.
Document and communicate significant resident or staff concerns to appropriate leadership.
Compile and distribute reports as assigned.
Help ensure residential facilities are safe, clean, organized, and compliant with NDHHS standards.
Enforce house rules and program expectations consistently and respectfully.
Coordinate and participate in health and safety drills.
Identify and communicate maintenance, safety, or facility concerns.
Ensure responsibilities are completed and the residential program is prepared for the incoming shift.
Support the safety and well-being of residents and staff.