Recovery Coach - Residential Step Down

HealthRIGHT 360•San Francisco, CA

13d•Onsite

About The Position

The Treasure Island Residential Step Down (RSD) services are available to beneficiaries who are stepping down from inpatient/residential substance use disorder treatment. Clients must be concurrently in treatment, specifically in outpatient (OP), intensive outpatient (IOP), Opioid Treatment Program (OTP), or Outpatient (aka Ambulatory) Withdrawal Management (OP-WM) settings. RSD provides a temporary, drug and alcohol-free environment to residents that are actively engaged in outpatient treatment for medically necessary SUD provided to the client off-site. The Recovery Coach is responsible for assessing client needs and strengths in support of health and recovery. Through individual coaching with program-specific requirements and case management, Recovery Coaches assists clients in navigating systems of care while providing a supportive recovery environment. Recovery Coaches are responsible for maintaining and assessing the safety and security of the program and its residents through continued house runs while providing a supportive environment. Through effective communication, Recovery Coaches relay relevant information to other members of the interdisciplinary team and perform crisis intervention as needed. Recovery Coaches ensure that the facility environment is safe and welcoming.

Requirements

High School diploma or equivalent.
First Aid and CPR certification.
A valid California driver’s license and automobile insurance.
Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.

Nice To Haves

A Drug and Alcohol Registration/Certification recognized by DHCS, is preferred.
Bachelor’s degree in related field is preferred.

Responsibilities

Welcome and assist clients with navigating throughout the building.
Provide excellent customer service and address any immediate needs of patients.
Assist patients with the required paperwork as needed for proper enrollment in services.
Coordinate transportation for patients in residential programs.
Provide direct services such as intakes, assessment, crisis intervention, and case management as needed.
Responsible for retention and completion of clients, facilitate individual coaching sessions with each caseload client.
Provide learning experience opportunities and offers support to assist clients in meeting their long-term recovery goals.
Proactively link clients to both internal and external resources based on their recovery needs and follows up on the progress/status.
Perform house runs to ensure and maintain accountability of all clients and the safety and security of the facility.
Perform crisis intervention and communicate with treatment team as unforeseen situations arise.
Document client updates and incidents in the facility log daily, perform CPR and First Aid including administering Narcan as needed.
Facilitate community meetings and ensure compliance with facility rules.
Document all client updates and facility incidents daily in the facility log.
Perform periodic house runs to ensure and maintain the safety and security of the facility.
When assigned at the Health and Wellness office, document and accurately distribute client money, ensure client medications are securely stored and properly accounted for and holds facility keys and floater cellular phones.
Accompany clients to offsite appointments related to their recovery as needed.
Attend all required training and meetings as assigned by facility manager.
Plan and facilitate client celebrations and special events.
Collaborate with each client and other available internal and external resources to develop transition plans, progress notes and appropriate updates in support of the health and recovery needs of the client.
Properly document all individual encounters and complete the discharge paperwork/process and required agency assessments in timely manner.
Maintain accurate records by data entering documentation into various electronic systems for all clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
Complete accountability report on a weekly basis and collaborates with treatment providers to assist clients achieve program completion.
Remain alert and awake during the entire shift.
Ensure and maintain a safe and orderly environment for clients, staff, and visitors.
Direct and deflect traffic; de-escalate tense, high pressure, and emotionally charged situations; and foster a safe, respectful, and welcoming environment.
Maintain positive, respectful, non-confrontational behaviors always, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
Work collaboratively with service providers and administrative staff to maintain an orderly environment.
Perform other duties as assigned.