Recovery Coach (On-Call) - Residential Step Down

HealthRIGHT 360•San Francisco, CA

20h•Onsite

About The Position

HealthRIGHT 360 is a nonprofit organization dedicated to providing accessible healthcare to vulnerable populations, aiming to overcome systemic barriers and promote health equity. The organization offers a comprehensive range of services, including mental health care, substance use treatment (residential and outpatient), and primary health services, along with transitional support for individuals re-entering the community from the criminal justice system. By integrating physical and behavioral health, HealthRIGHT 360 empowers individuals to address social determinants of health, build resilience, and foster recovery. The Treasure Island Residential Step Down (RSD) program serves beneficiaries transitioning from inpatient/residential substance use disorder treatment who are concurrently enrolled in outpatient treatment (OP, IOP, OTP, or OP-WM). RSD offers a temporary, drug and alcohol-free environment for residents actively engaged in off-site outpatient SUD treatment. The On-Call Recovery Coach plays a crucial role in assessing client needs and strengths to support their health and recovery journey. Through individual coaching and case management, they help clients navigate systems of care within a supportive recovery environment. This role also involves maintaining the safety and security of the program and its residents through regular house runs, providing a supportive atmosphere, and effectively communicating with the interdisciplinary team, including performing crisis intervention when necessary. The goal is to ensure the facility environment is safe and welcoming for all.

Requirements

High School diploma or equivalent.
First Aid and CPR certification.
A valid California driver’s license and automobile insurance.
Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
Must be available to work weekends and holidays as needed.
Remains alert and awake during the entire shift.
Performs CPR and First Aid as needed.

Nice To Haves

A Drug and Alcohol Registration/Certification recognized by DHCS, is preferred.
Bachelor’s degree in related field is preferred.
Preferably bilingual in San Francisco threshold languages.
Knowledge of co-occurring disorders and trauma informed treatment.
Knowledge of Clinical documentation (treatment plans, progress notes etc.).
Knowledge of gender-responsive, trauma informed, and co-occurring treatment.

Responsibilities

Welcome and assist clients with navigating the building.
Provide excellent customer service and address immediate client needs.
Assist patients with required paperwork for service enrollment.
Coordinate transportation for clients in residential programs.
Provide direct services including intakes, assessments, crisis intervention, and case management.
Facilitate individual coaching sessions with caseload clients to ensure retention and completion.
Offer learning experience opportunities and support to help clients meet long-term recovery goals.
Proactively link clients to internal and external resources based on their recovery needs and follow up on their progress.
Perform house runs to ensure client accountability and facility safety and security.
Perform crisis intervention and communicate with the treatment team during unforeseen situations.
Document client updates and incidents in the facility log daily.
Perform CPR and First Aid, including administering Narcan as needed.
Work weekends and holidays as needed.
Facilitate community meetings and ensure compliance with facility rules.
Document all client updates and facility incidents daily in the facility log.
Perform periodic house runs to ensure facility safety and security.
When assigned at the Health and Wellness office, document and accurately distribute client money, ensure client medications are securely stored and properly accounted for, and hold facility keys and floater cellular phones.
Accompany clients to offsite appointments related to their recovery as needed.
Attend all required training and meetings as assigned by the facility manager.
Plan and facilitate client celebrations and special events.
Collaborate with clients and resources to develop transition plans, progress notes, and updates.
Properly document all individual encounters and complete discharge paperwork/processes and required agency assessments in a timely manner.
Maintain accurate records by data entering documentation into various electronic systems.
Complete accountability reports on a weekly basis.
Collaborate with treatment providers to assist clients in achieving program completion.
Remain alert and awake during the entire shift.
Ensure and maintain a safe and orderly environment for clients, staff, and visitors.
Direct and deflect traffic; de-escalate tense, high pressure, and emotionally charged situations.
Foster a safe, respectful, and welcoming environment.
Maintain positive, respectful, non-confrontational behaviors.
Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
Work collaboratively with service providers and administrative staff to maintain an orderly environment.
Perform other duties as assigned.