Recovery Clerk Full Time
About The Position
BJ’s Wholesale Club is seeking a dedicated Recovery Clerk to join their team. This role is crucial for maintaining the sales floor's appearance and ensuring members have a positive shopping experience. The Recovery Clerk will be responsible for providing excellent customer service, stocking merchandise, and keeping the store clean and organized. Team members at BJ's are expected to uphold company policies, act with integrity, and contribute to a safe and inclusive environment. The role involves working collaboratively to achieve goals, moving with speed and agility, and adapting to changes. Members are expected to deliver service excellence, resolve concerns, and maintain a safe and positive experience, adhering to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA), and ensuring the store is Fast, Friendly, Full, Clean, and organized with visible, accurate signage. Understanding departmental performance reporting and the impact of consistent execution on business success is also key.
Requirements
- Must successfully complete required training and certification processes.
- Strong interpersonal skills and attention to detail required.
- Regular, predictable, full attendance is an essential function of this job.
Nice To Haves
- Familiarity with AI tools, including ChatGPT
Responsibilities
- Provides members with prompt and courteous service and assistance.
- Replenishes, refills, stocks, and straightens merchandise. Ensures proper signage of merchandise.
- Keeps sales floor clean, neat and full organized.
- Replenishes milk, dairy, freezer, food, and non-food merchandise. Folds and organizes apparel, books, and other merchandise.
- Removes empty cardboard from the sales floor, shelves, display cases, and replenishes box bins. Uses cardboard baler to dispose of cardboard.
- Returns all returned and re-shop merchandise to the sales floor.
- Maintains all club policies and procedures.
- Performs other duties as assigned, including working in other departments as needed.
- Carry out job functions and responsibilities as assigned.
- Support the application of club policies, procedures and compliance.
- Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
- Ensure a safe and positive environment for our members and each other.
- Embrace inclusion and diversity, by working together with collaboration and respect.
- Work as a team to achieve goals.
- Move with speed and agility in everything we do.
- Innovate and adapt so we can move as fast as the world around us.
- Maintain a friendly and positive attitude.
- Deliver service excellence through all points of contact.
- Resolve and deescalate to address every member concern.
- Ensure a safe and positive environment and experience for the members.
- Daily commitment to GOLD Member Standards
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly Full, Fresh, Clean
- Work as a team to deliver GOLD club standards daily.
- Work with commitment and pride to deliver GOLD- Grand opening look daily
- All items stocked and promotional plans executed
- Maintain visible accurate signage
- Clean and organized, inside and out
- Understand how to access and read production and/or financial performance reporting for your department
- See the connection between consistent execution and the positive impact it can have on the business
Benefits
- Weekly Pay
- Free BJ’s Memberships
- Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
- Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
- 401(k) Retirement Savings Plan with company match
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
