Recovery Clerk Full Time
About The Position
BJ’s Wholesale Club is seeking a Recovery Clerk to provide members with prompt and courteous service and assistance, replenish and stock merchandise, and keep the sales floor clean, neat, and fully organized. This role is crucial in maintaining the operational efficiency and member experience within the club. Team members are expected to carry out job functions with honesty and integrity, ensuring a safe and positive environment for both members and colleagues. The position requires a commitment to delivering excellent service, resolving member concerns, and upholding club standards. Understanding business performance and the impact of consistent execution is also key.
Requirements
- Must successfully complete required training and certification processes.
- Strong interpersonal skills and attention to detail required.
- Regular, predictable, full attendance is an essential function of this job.
Nice To Haves
- Familiarity with AI tools, including ChatGPT.
Responsibilities
- Provides members with prompt and courteous service and assistance.
- Replenishes, refills, stocks, and straightens merchandise. Ensures proper signage of merchandise.
- Keeps sales floor clean, neat and full organized.
- Replenishes milk, dairy, freezer, food, and non-food merchandise.
- Folds and organizes apparel, books, and other merchandise.
- Removes empty cardboard from the sales floor, shelves, display cases, and replenishes box bins. Uses cardboard baler to dispose of cardboard.
- Returns all returned and re-shop merchandise to the sales floor.
- Maintains all club policies and procedures.
- Performs other duties as assigned, including working in other departments as needed.
- Carries out job functions and responsibilities as assigned.
- Supports the application of club policies, procedures and compliance.
- Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
- Ensure a safe and positive environment for our members and each other.
- Embrace inclusion and diversity, by working together with collaboration and respect.
- Work as a team to achieve goals.
- Move with speed and agility in everything we do.
- Innovate and adapt so we can move as fast as the world around us.
- Maintain a friendly and positive attitude.
- Deliver service excellence through all points of contact.
- Resolve and deescalate to address every member concern.
- Ensure a safe and positive environment and experience for the members.
- Daily commitment to GOLD Member Standards.
- Greet, Anticipate, Appreciate (GAA).
- Fast, Friendly Full, Fresh, Clean.
- Work as a team to deliver GOLD club standards daily.
- Work with commitment and pride to deliver GOLD- Grand opening look daily.
- All items stocked and promotional plans executed.
- Maintain visible accurate signage.
- Clean and organized, inside and out.
- Understand how to access and read production and/or financial performance reporting for your department.
- See the connection between consistent execution and the positive impact it can have on the business.
Benefits
- Weekly Pay
- Free BJ’s Memberships
- Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
- Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
- 401(k) Retirement Savings Plan with company match
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
