Recovery Care Coordinator

PCC Community Wellness Center•Chicago, IL

1d•Hybrid

About The Position

Responsible for coordinating care for populations of patients in treatment or recovery primarily at PCC’s Austin Recovery Connections program. Ensures referrals generated by PCC are completed by addressing barriers to care, increasing patient motivation, and establishing professional, dynamic relationships with patients, providers, referral sources, and other involved parties. The Recovery Care Coordinator provides excellent customer service to internal and external customers Engages patients as active participants in their care Facilitates linkage of care for patients connected to the Austin Recovery Connections (ARC) Assists patients in scheduling and completing referrals as needed by coordinating between the patient, provider(s), and the referral source o Establish relationships to coordinate patient referrals between patient’s provider and referral source to promote patient-centered services and ensure all reports are received by PCC Collaborate with providers, patients, and clients to match needs with available resources Advocate on patient’s behalf if needed to ensure completion of referrals Decrease barriers to care, increase motivation, and foster open communication Contact referral sources when reports/results are outstanding, request results/reports not automatically received by PCC Directs all reports to primary care provider. Works with Recovery Care Managers and entire ARC & Recovery Care Coordination team to identify treatment options Notifies primary care provider of any incomplete/unsuccessful referrals Produce basic reports Achieve outcome-based metrics for performance Maximize services within care coordinator scope and refer to other staff as needed based on patients’ need and staff members’ position, licensure and scope of services Regularly attend and participate in monthly site team meetings Contribute to patient education materials and strategies to support care coordination Work with manager and team to create flow charts, workflows and document tracking process as needed Work with PI department to utilize computerized databases for tracking of identified high-risk areas by collecting, reviewing and inputting data into database and following up on failed follow-up visits per program guidelines Follow guidelines to enhance care coordination for high-need, high-risk patients, tracking of high-risk areas as needed Develop supportive services and tools to address common barriers to care for PCC patients; integrate these with other initiatives for health promotion/education and access to care Performs other duties as required and assigned

Requirements

High school diploma required.
Proficient in MS Office Business Application to include: Outlook, Word, PowerPoint and Excel.
Ability to read and write proficiently using the English language.
Constantly communicates with other healthcare providers.
Must be able to exchange accurate information in these situations.
Follow-through, assume responsibility and use good judgment.
Maintain professionalism under stressful situations.
Self-motivated and directed with the ability to prioritize and work efficiently under pressure.
Ability to understand and follow verbal and written communication.
Detail oriented with the ability to work with minimal/no supervision.
Willingness to be part of a team-unit and cooperate in the accomplishment of departmental goals and objectives.
Effective and creative problem solving.

Nice To Haves

Medical Assistant diploma from an accredited Medical Assistant program preferred.
Certified or Registered Medical Assistant preferred.
Associates or Bachelor’s degree preferred.
Previous healthcare experience preferred.

Responsibilities

Coordinate care for patients in treatment or recovery.
Ensure referrals are completed by addressing barriers to care and increasing patient motivation.
Establish professional relationships with patients, providers, and referral sources.
Provide excellent customer service.
Engage patients as active participants in their care.
Facilitate linkage of care for patients connected to the Austin Recovery Connections (ARC).
Assist patients in scheduling and completing referrals.
Coordinate between patient, provider(s), and referral source.
Establish relationships to coordinate patient referrals between patient’s provider and referral source.
Promote patient-centered services and ensure all reports are received by PCC.
Collaborate with providers, patients, and clients to match needs with available resources.
Advocate on patient’s behalf if needed to ensure completion of referrals.
Decrease barriers to care, increase motivation, and foster open communication.
Contact referral sources when reports/results are outstanding.
Request results/reports not automatically received by PCC.
Direct all reports to primary care provider.
Work with Recovery Care Managers and entire ARC & Recovery Care Coordination team to identify treatment options.
Notify primary care provider of any incomplete/unsuccessful referrals.
Produce basic reports.
Achieve outcome-based metrics for performance.
Maximize services within care coordinator scope and refer to other staff as needed.
Regularly attend and participate in monthly site team meetings.
Contribute to patient education materials and strategies to support care coordination.
Work with manager and team to create flow charts, workflows and document tracking process as needed.
Work with PI department to utilize computerized databases for tracking of identified high-risk areas.
Collect, review, and input data into database.
Follow up on failed follow-up visits per program guidelines.
Follow guidelines to enhance care coordination for high-need, high-risk patients.
Track high-risk areas as needed.
Develop supportive services and tools to address common barriers to care for PCC patients.
Integrate supportive services with other initiatives for health promotion/education and access to care.
Perform other duties as required and assigned.