Recoveries Account Representative

Gurstel Law Firm P C•Golden Valley, MN

10d•Onsite

About The Position

As an Account Representative, you will be responsible for performing a variety of tasks including, but not limited to: Collection of assigned accounts that are going through the pre-legal and judgment collection process. Recovering unpaid account balances and judgments owed by businesses and individuals in compliance with our standard operating procedures and client requirements (account balances to be recovered by way of settlement, payment plans, garnishments, and other means of execution). Manage priority files assigned to you and your team.

Requirements

High School or GED
Ability to multitask and work in a fast-paced environment
High level of attention to detail
Excellent communication and organizational skills
Ability to prioritize deadlines and commitments
Self-Starter and forward thinker
Professional Demeanor
75+ WPM typing skills
Accountability
Computer Skills
Customer Service
Decision Making
Ethics

Nice To Haves

Prefer two (2) years of customer service or collections experience
Knowledge of FDCPA regulations a plus
Bi-lingual a plus
Knowledge of CLS collection software is a plus

Responsibilities

Collection of assigned accounts that are going through the pre-legal and judgment collection process
Recovering unpaid account balances and judgments owed by businesses and individuals in compliance with our standard operating procedures and client requirements (account balances to be recovered by way of settlement, payment plans, garnishments, and other means of execution)
Manage priority files assigned to you and your team
Professional communication skills with the ability to set up repayment plans and document all communication and transactions
Clerical: Knowledge of administrative and clerical procedures and systems such as word processing
The ability to manage files and records, create and send appropriate correspondence in accordance with state and federal laws, and prepare collection letters for attorney review, and other office procedures and terminology
Judgment and Decision Making: Consider the relative costs and benefits of potential actions to choose the most appropriate one and make proper recommendations for client review
Complex Problem Solving: Identify complex problems and review related information to develop and evaluate options and implement solutions