Records Technician, Continuing Education

McLennan Community College • Waco, TX

1d • Onsite

About The Position

The Records Technician provides specialized records, registration, and administrative support for Continuing Education programs. The position is responsible for maintaining accurate student and course records, supporting course creation and enrollment processes in Ellucian Colleague, tracking required student documentation, and ensuring compliance with college, state, and program-specific requirements. They will serve as a primary resource for students, instructors, coordinators, and external partners regarding registration and record-related processes. The Records Technician serves as a part of the registration team in Continuing Education, reporting to the Coordinators of Continuing Education and exercises no supervision. This is a security sensitive position and an appropriate background investigation will be made on applicants being strongly considered for this position.

Requirements

• High School Diploma or GED
• More than one year of work experience
• Knowledge of modern office practices, administrative procedures, and records management principles
• Knowledge of customer service best practices for serving diverse populations in an educational environment
• Knowledge of business English, including grammar, spelling, punctuation, and professional communication standards
• Knowledge of student registration processes, data entry procedures, and recordkeeping requirements
• Knowledge of applicable federal and state regulations, accreditation requirements, and college policies related to student records, privacy, and continuing education programs
• Skills in providing professional, responsive customer service in person, by telephone, email, and virtual platforms
• Skills in utilizing Microsoft Office and Adobe applications, database systems, and enterprise software to maintain records and generate reports
• Skills in maintaining accurate records, filing systems, and electronic documentation
• Skills in managing multiple priorities while meeting deadlines in a fast-paced environment
• Skills in entering and verifying data with a high degree of accuracy and attention to detail
• Ability to communicate clearly, professionally, and effectively in both oral and written formats
• Ability to learn, adapt to, and effectively utilize new technologies, software applications, and administrative processes
• Ability to interpret and apply policies, procedures, and regulations related to continuing education operations and student records
• Ability to maintain confidentiality and exercise discretion when handling sensitive information
• Ability to work independently while contributing effectively as a member of a collaborative team
• Ability to establish and maintain positive working relationships with students, instructors, staff, employers, and community partners
• Ability to demonstrate sound organizational, problem-solving, and time-management skills while supporting multiple programs and services
• Ability to provide caring, high-quality service by creating welcoming experiences, communicating clearly and proactively, addressing needs with professionalism and empathy, and ensuring individuals are thoughtfully connected to appropriate resources

Nice To Haves

• Associate’s degree from an accredited institution, or an equivalent combination of education and directly related experience
• More than one year of work experience in an office environment

Responsibilities

• Maintaining accurate student and course records
• Supporting course creation and enrollment processes in Ellucian Colleague
• Tracking required student documentation
• Ensuring compliance with college, state, and program-specific requirements
• Serving as a primary resource for students, instructors, coordinators, and external partners regarding registration and record-related processes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED