Records Management Supervisor

Two Harbors Investment•Fort Mill, SC

3d•Onsite

About The Position

The Records Management Supervisor oversees day-to-day records management and mortgage lien release operations within a mortgage servicing environment. This role supervises a team of Records Management Specialist and ensures accurate, timely, and compliant handling of loan documents, lien releases, and mailroom operations.

Requirements

2+ years of mortgage servicing experience
2+ years of supervisory experience
Strong organizational, analytical, and problem-solving skills
Results-driven with the ability to manage daily operational workflows

Nice To Haves

MSP loan servicing system experience
Bachelor’s degree (BA/BS)

Responsibilities

Supervise and develop a team of Records Management Specialists
Oversee mortgage lien release processing, including vendor coordination and issue resolution
Track and report lien releases to ensure state timeline compliance
Manage mailroom operations and document intake/distribution
Oversee loan document intake, scanning, indexing, quality control, and secure storage (onsite/offsite)
Coordinate shipment and tracking of physical loan files and documents
Assist with loan modification document execution and recording
Monitor KPIs and SLAs; produce operational reporting and identify process gaps
Research and resolve internal and external document-related inquiries
Review and approve vendor invoices related to records and lien release activities
Recommend process improvements and support operational initiatives