Records Management Assistant

Tempus Unlimited • Stoughton, MA

1d • Hybrid

About The Position

The Records Management Assistant supports the processing and maintenance of consumer and PCA/Worker records by receiving documents, updating information, and assisting with electronic filing. This role helps ensure records are accurate, organized, and up to date while following established procedures and guidelines. The Assistant contributes to efficient operations by supporting record updates, resolving basic issues, and maintaining data integrity across systems.

Requirements

• Strong attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Organizational and time management skills
• Ability to follow established procedures and guidelines
• Clear and professional communication skills
• Basic computer proficiency (Microsoft Office, data entry)
• Ability to maintain confidentiality

Nice To Haves

• Administrative, data entry, or customer service experience
• Experience working with records or document management systems
• Familiarity with Microsoft Office applications

Responsibilities

• Receive and review documents submitted via email, fax, or internal systems
• Process standard forms and requests using established procedures
• Assist with reprint requests such as pay stubs or tax documents
• Electronically file documents and maintain organized digital records
• Assist with updates to demographic and contact information
• Perform basic quality checks to ensure accuracy of records
• Support updates related to status changes such as terminations or discharges
• Ensure records are current and properly documented
• Assist with processing payment method updates such as direct deposit changes
• Help maintain accurate account information in internal systems
• Research basic issues using internal tools and follow up as needed
• Escalate complex issues or discrepancies to appropriate team members
• Assist with clarifying documentation requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED