Records Clerk

Lower Merion Township•Ardmore, PA

21h•Hybrid

About The Position

This is responsible clerical and parking enforcement work, involving the maintenance of Parking Services Department records and financial transactions, providing excellent customer service assistance to the public and working in the field as a meter attendant, as needed. Work involves responsibility for accurately maintaining a variety of records and financial transactions and other general clerical duties in a high-volume time sensitive environment and working in the field as a meter attendant. Duties include entering parking violations into a computerized records system, posting payments, preparing reminder letters and citations for unpaid violations, the sale of various parking permits, Smart Cards, operating related technology and performing meter attendant duties as needed. The position has the responsibility for making standard clerical and accounting decisions. The work requires that the employee have knowledge, skill and ability in standard clerical functions, office procedures and work effectively with the public. Works under the general supervision of the Director of Parking Services.

Requirements

A high school diploma or the equivalent, including or supplemented by business courses, plus one year of varied office clerical work experience requiring data entry, working with the public and providing excellent customer service.
Ability to acquire a good working knowledge of departmental programs, policies and operations, as applied to work performed.
Ability to make sound work decisions in accordance with the rules, regulations and departmental policies and procedures.
Skill in the use of Microsoft 365 applications (Word, Outlook, and Excel) and its tools for communication and collaboration, such as Teams and OneDrive, applicable department tools, and ability to learn and become proficient in the use of specialized software as required.
Good knowledge of general office procedures and the operation of standard office equipment.
Ability to quickly learn to utilize the equipment and technology for meters and parking enforcement.
Ability to perform basic mathematical computations.
Good knowledge of standard accounting procedures.
Skill and accuracy in typing and inputting records into Township databases.
Considerable ability to understand and follow written and oral instructions and communicate effectively orally and in writing.
Considerable ability to establish and maintain effective working relationships with supervisors, co-workers and the public.
Ability to properly maintain clerical records of some complexity and to prepare reports from such records.
Ability to properly compose simple correspondence and reports.
Good knowledge of business English.
Ability to properly handle material of a highly confidential nature and exercise discretion.
Must possess and maintain a valid Class C driver’s license.
Must have transportation to get to assignments at various locations within the Township.

Responsibilities

Organizes and processes daily Traf-O-Teria tickets issued by Meter Attendants and Police Officers which requires data input for handwritten violations and retrieval of information from the AIMS and ParkMobile Computer Systems.
Processes reminder letters and traffic citations as required for non-payment of parking tickets.
Serves as liaison with the three District Courts to address administrative issues as they arise.
Attends court hearings to represent the Department for parking violations which may require up to one (1) evening per month.
Sorts, organizes and distributes mail, reports, records and forms as required.
Takes complaints of meter malfunctions via telephone and in-person and distributes to meter shop staff.
Reports and verifies meter related complaints and makes notifications to the originating party.
Compiles various reports and statistics for the Director in response to staff, community, and commissioner requests.
Performs basic tasks to ensure computer handhelds are operating for daily usage.
Trouble shoots handheld malfunctions as required.
Attends counter, answers telephones and responds to requests for information from the public.
Responds to requests applying knowledge of regulations with confidentiality.
Screens and directs non-procedural questions to the Director, prepares supporting documentation of nature of the concern for review.
Records the daily credit card, cash, check or money order entries received from online, counter, mail, drop box and District Court into the AIMS Computer System in accordance with procedural guidelines.
Generates a Payment Collection Detail report to check for accuracy and general accounting and bookkeeping errors.
Prepares batch receipts for each deposit using pre-determined journal codes.
Prepares daily batch settlements by separate transactions and collates forms to verify transactions for accuracy.
Requests journal corrections from Finance Department and delivers completed reconciliations to the Treasury Department by required deadline.
Prepares, accepts and types application information for the various parking permits sold by the Department.
Maintains appropriate filing systems for the various permits and produces reports for Director when needed.
Accepts applications and inputs information into Smart Card Access File for new cards.
Loads cards with requested dollar amount and prepares receipt for new and existing cards.
Demonstrates the use of the card to the public upon purchasing.
Prepares cards and track the inventory for cards at the Ludington Library.
Processes requests for temporary No Parking signs, handicapped parking signs and forms, relaxed parking notifications and lost/stolen permits and Smart Cards.
Assists with parking and meter enforcement as needed.
Assists with the collection and preparation of time sheets for employees as needed.
Adjusts daily work schedules of Meter Attendants as needed.
Prepares cash reimbursement forms for payment.
Processes and files accounts payable for Finance as needed.
Prepares invoices for community groups for special purpose events that require the purchase of parking meters.
Performs other duties as required to ensure high quality service to internal and external customers.