Records Clerk/Corrections Front Desk

Pasco County • Land O' Lakes, FL

3d • Onsite

About The Position

This responsible civilian position requires the exercise of independent judgement in dealing with the general public. This position is responsible for answering questions from the public via telephone or in person. Assisting with the inmate visitation system. Transferring phone calls throughout the agency. Controlling the entry and exit of visitors to the facility. Assisting mail clerks as necessary.

Requirements

• Knowledge of JMS.
• Knowledge of geographic locations.
• Knowledge of office policy and procedures.
• Knowledge of Homewav visitation system.
• Knowledge of Human Diversity awareness.
• Knowledge of Inmate Tablet System.
• Ability to operate a personal computer.
• Ability to prepare documents, forms, reports and statistical data.
• Ability to plan, organize and bring assignments to completion.
• Ability to process and maintain records.
• Ability to communicate effectively using verbal, written and visual communication.
• Graduation from high school or possession of an acceptable equivalency diploma.
• Experience using personal computer with various software systems required.
• Experience in a customer service role, especially those involving direct interaction with the general public required.
• Must possess a valid Florida driver's license.
• Unescorted CJIS clearance as authorized by FDLE required.

Responsibilities

• Maintains jail entry information of individuals who enter facility and reason of entry on eVisitor System, provide statistics as needed, maintain files.
• Assists visitors to the facility, provides general information, answers phone and directs transfer to proper location, use of computer system JMS, assists with Homewav visitation system, Inmate Tablet System, issues proper security passes to visitors, operates security door system, ensures safety and security in lobby.
• Performs related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED