Record Management/Scanning Associate

UMass Memorial Health•Worcester, MA

1d•Hybrid

About The Position

At UMass Memorial Health, everyone is a caregiver, regardless of their title or responsibilities. This role is for a Record Management/Scanning Associate who will prepare, scan, file, and perform Quality Control (QC) for medical records accurately and timely in the Electronic Medical Record (EMR) system. The associate will pay close attention to detail, examine pages, verify patient identification, appropriately batch documents, and accurately file medical records. The position is part of a health system committed to exceptional patient care, academic excellence, and leading-edge research in Central Massachusetts, with over 20,000 employees working together.

Requirements

High school diploma or equivalent
One (1) year general office experience
Computer literate and proficient with Microsoft Windows applications.
Excellent customer service skills with the ability to communicate efficiently.
Exceptional organizational skills with attention to detail.
Ability to problem solve, organize and prioritize workload to meet Turn-Around-Time (TAT) benchmarks.
Ability to withstand significant level of on-going pressure, and ability to deal with individuals with tact, discretion and diplomacy.

Nice To Haves

Training in medical terminology
Medical record department or clinical setting.

Responsibilities

Preps and/or completes the QC process to ensure every page accurately identifies the correct patient name, Medical Record Number (MRN), account number, document type, appropriate bar code and good quality images are filed accurately into the EMR.
Follows QC correction process for incorrectly indexed documents.
Maintains a one (1) to three (3) day Turn-Around-Time (TAT) and works backlog encounters.
Arranges documentation in chronological date order, keeping like document types together.
Verifies scanned documents for quality, accuracy and missing pages, prior to accepting batches.
Identifies errors on the documents are deleted from the batch and rescanned. Documents the errors on the batch cover sheet and re-routes to the lead for review, correction and rescanning.
Retrieves, signs out, and delivers hybrid medical records as requested for patient care, discharges, correspondence, or studies in a timely manner.
Retrieves discharge/encounters from units within 24 hours of discharge.
Checks every page in the Medical record for misfiles, accuracy of patient name, appropriate barcodes, account number and document type.
Inspects pages for torn edges, removes staples, fan folded sheets are perforated and pages are numbered.
Reassigns records to Providers in a timely manner.
Maintains a professional and courteous demeanor when interacting with physicians, inter- and intra-departmental personnel and other personnel.
Complies with established departmental policies, procedures and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Maintains, regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.