Reconstruction Superintendent

SERVPRO of Birmingham North•Tuscaloosa, AL

6h•$65,000 - $80,000

About The Position

The posting describes a front-line sales and scoping role for SERVPRO reconstruction opportunities, despite the title Reconstruction Superintendent. The role receives qualified opportunities after mitigation handoff, responds to property losses, documents conditions, develops reconstruction scopes, and works with homeowners and insurance adjusters to move opportunities toward signed jobs. It is responsible for converting opportunities, setting clear expectations, and managing scope revisions, supplements, and estimate changes through final invoicing. The role owns the customer, adjuster, scope, and estimate aspects of reconstruction. Daily production execution—including scheduling, subcontractor and materials coordination, workmanship oversight, punch-list management, and final completion—is assigned to the Superintendent. After handoff, this role re-engages when revised scopes, supplements, concealed damage, carrier changes, or customer-approved additions require estimate updates or approval support. The position may be eligible for performance-based compensation tied to revenue production, margin performance, supplement execution, and service-level compliance, subject to company policy.

Requirements

Strong construction background and ability to discuss building trades, repair methods, and restoration scope credibly.
Insurance restoration experience and ability to assess losses and scope work to restore properties to pre-loss condition.
Ability to read and interpret Xactimate scopes of work; prior estimating exposure is required.
Experience with DocuSketch, Matterport, or comparable 3D documentation tools.
Ability to communicate professionally and confidently with homeowners, adjusters, and internal team members.
Valid driver's license and acceptable motor vehicle record.
Comfortable working on ladders, roofs, in crawlspaces, and in damaged or partially demolished environments.
Physically able to lift, climb, inspect, and document job sites as needed.

Responsibilities

Receive reconstruction opportunities after mitigation handoff and prioritize leads based on urgency, service-level requirements, and conversion potential.
Respond to residential and light commercial losses, including rotating on-call responsibility for after-hours opportunities when assigned.
Represent the reconstruction team in sales for losses ranging from small repairs to large-loss opportunities.
Inspect sites to assess damage, identify restoration work, and gather documentation supporting the scope.
Capture field documentation, including photos, measurements, moisture or environmental notes, 3D scans or DocuSketch documentation, sketches or floor plans, scope notes, code or like-kind considerations, contents or pack-out flags, and asbestos, lead, or safety concerns.
Provide detailed scope information to the estimating team and review estimates for accuracy, completeness, and alignment with carrier requirements before submission.
Communicate with homeowners and insurance adjusters to explain the reconstruction process, set expectations, obtain approvals, and advance opportunities.
Walk customers through approved insurance scopes and document exclusions, upgrades, customer-responsibility items, and out-of-pocket costs.
Obtain signed contracts, authorizations, and other required job-start documents in accordance with company policy.
Discuss deductible obligations, payment terms, and customer-approved upgrades before handoff to production.
Manage scope changes, supplements, and estimate revisions from sale through final invoicing, coordinating with production when field conditions require changes.
Decline or escalate assigned leads that are not a fit for the business in accordance with company standards.
Re-engage after handoff when revised scopes, supplements, concealed damage, carrier changes, or customer-approved additions require estimate updates or approval support.
Meet expectations for revenue conversion, margin protection, responsiveness, carrier service levels, internal deadlines, customer communication, and complete, defensible documentation.