Reconstruction Job File Coordinator

Thomasville Restoration • Baltimore, MD

6d • $50,000 - $55,000 • Onsite

About The Position

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company. To help achieve this goal and support our growth, we are building a world-class Project Coordination Team and adding a Reconstruction Job File Coordinator who will be a key member of this team, reporting directly to the Head of Project Coordination.

Requirements

• 5 years of progressive work experience.
• 2 years of coordinator or administrator experience, preferably in the home restoration industry.
• Ability to participate in an on-call rotation overnight and during weekends to receive and assign emergency-related claims.
• Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.
• Fluent in English.
• Ability to establish and maintain strong working relationships with homeowners, insurance adjusters, and coworkers.
• Solid work ethic, high integrity, positive attitude, and strong attention to detail and accuracy.
• Motivated self-starter who is professional and has a passion for making things better.
• Ability to work independently, perform in a fast-paced, team-oriented office environment, multitask, and adapt to a rapidly growing business.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Nice To Haves

• Spanish are a strong plus.
• Knowledge and understanding of DASH, Xactimate, AlacNet, and Contractor Connection is a plus.

Responsibilities

• Receive new job assignments, set them up in our project management system, DASH, and coordinate with customers and appropriate departments to schedule jobs and estimates.
• Monitor Third-Party Administrators (TPAs) daily to ensure compliance for each claim and that TPA service level agreements (SLAs), requirements, targets, and key performance indicators (KPIs) are achieved.
• Maintain job file status and work in progress (WIP) and provide periodic updates required by TPAs and insurance companies.
• Complete regular job audits to ensure all required data is entered correctly, data management is handled properly, and all job file documentation has been received.
• Close out jobs and ensure job files are complete.
• Problem-solve when conflicts arise, including scheduling and customer satisfaction issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed