Reconstruction Assistant Project Manager/ Team Lead
About The Position
SERVPRO Team Miller is the leading SERVPRO team in the country, recognized as Franchise of the Year in 2020 and consistently ranking in the top 5 out of over 2000 teams nationwide. With a significant presence across Michigan, Indiana, Illinois, and Florida, we serve major metropolitan areas including Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago, and Miami. As a family-owned and operated business, we foster a strong sense of community and prioritize the growth and development of our team members through extensive training and certifications. This role is ideal for individuals who are passionate about helping others during challenging times, such as fire and water damage restoration. We are looking for a candidate who thrives in demanding situations, enjoys interacting with new people, possesses excellent communication skills, has experience supervising others, and excels at multitasking. If you are self-motivated, have superb interpersonal skills, are highly dependable, and consistently exceed expectations, you will be a perfect fit for our team and considered a HERO. As a valued SERVPRO employee, you will receive competitive compensation and ample opportunities for learning and career advancement.
Requirements
- High school diploma/GED (preferred)
- At least 1 year of customer service and/or office-related experience
- Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
- Ability to multitask and to remain detail orientated
- Proficiency in using various digital tools and technologies to complete job tasks efficiently.
- Ability to successfully complete a background check subject to applicable law
Nice To Haves
- Experience in the restoration, construction, or insurance industry is a plus.
- IICRC certifications are a plus
Responsibilities
- Monitor job file status to ensure accuracy in all job file documentation daily.
- Daily project(s) oversight to include monitoring status, audit, and work-in-progress.
- Monitor and ensure all client requirements are met.
- Maintain internal and external communications.
- Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end.
- Review timestamps and other datapoints to reflect accurate reporting/KPMs.
- Create budgets and total loss lists.
- Collaborate and assist with other departments, as needed.
Benefits
- Medical, Vision, Dental
- 401K Matching
- Company Paid Life Insurance
- Paid Time Off
- Paid Holidays
- Paid Career Training & Certification Opportunities
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
