Reconditioning, PDI and Recall Coordinator - AN BMW of Mountain View

AutoNation • Mountain View, CA

8d • Onsite

About The Position

The Reconditioning, PDI and Recall Coordinator is responsible for managing, writing, and tracking all Reconditioning, PDI, and Inventory Recall’s. This role involves communication, work allocation, supervision, and training of technicians and porters to ensure efficient team performance and a compliant reconditioning process. The incumbent ensures efficient and timely processing of used vehicle reconditioning, PDI’s, and recall completion for all New/Used vehicles, supporting the AutoNation four-day turnaround target. The primary goals are to increase Used Vehicle Gross and average monthly sales by providing high-quality, front-line ready vehicles, and to increase After-Sales Internal Gross by managing the Recall, Reconditioning, and PDI process.

Requirements

• Must meet company’s requirements for employment.
• Valid in-state driver’s license and maintain an acceptable, safe driving record.
• Ability to drive manual transmission vehicles.
• Professional appearance.
• Demonstrated customer service skills.
• High school diploma or the equivalent.
• Ability to read and comprehend written instructions and information.
• Exposure to inclement weather.
• Ability to operate an automobile.
• Prolonged periods of standing, stooping and bending.

Nice To Haves

• Previous industry knowledge preferred.
• Production related experience preferred.
• ASE certification preferred.

Responsibilities

• Manage, write, and track all Reconditioning, PDI, and Inventory Recall’s.
• Allocate work, supervise, and train technicians and porters.
• Ensure efficient and timely processing of used vehicle reconditioning, PDI’s, and recall completion.
• Write all internal repair orders for PDI, CPO, New/Used Required Recalls and reconditioning service for all used vehicles.
• Participate in service and sales team meetings to provide updates on performance.
• Maintain a schedule of Reconditioning/PDI Service Technician and Porter absences for training, vacation, or personal reasons.
• Identify all store inventory with open recalls, schedule and complete when parts are available.
• Liaise with parts/service team for timely recall completion.
• Liaise with other company stores or non-company stores for recall completion for non-brand products.
• Conduct walk-around inspections with Used Car Manager of all store-owned vehicles prior to recon to identify inspection/certification needs and requirements to meet AutoNation Appearance Standards.
• Create comprehensive estimates based on inspections, including specific work required, total cost, and timing.
• Communicate via RPR Compass to get approval for additional work when needed.
• Ensure all repairs are on a single repair order and closed by the next business day of work completion.
• Manage all Reconditioning within the After-Sales Compass RPR system.
• Ensure best parts options and correct prices are used for all recon work.
• Ensure correct labor time and sale amount are used based on an approved labor time guide.
• Ensure each CPO criterion is fulfilled, consistent with OEM and AN Standards.
• Manage Reconditioning Vendor relationships to improve quality, cycle time, and accurate timely invoices.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values.
• Adhere to all company policies, procedures, and safety standards.

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to YouDecide website for offers from top providers and retailers
• Participation in DRVPNK mission to raise and donate millions of dollars to cancer research and treatment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED