Reconditioning Manager

Ever Cars•Irvine, CA

1d•Onsite

About The Position

The Reconditioning Manager leads Ever's end-to-end vehicle reconditioning operation, overseeing inspection, mechanical and cosmetic repairs, detailing, quality control, vendor management, and production planning. This role is accountable for delivering retail-ready vehicles safely, efficiently, and at the quality standards expected by Ever while leading a high-performing team.

Requirements

5+ years of automotive service or reconditioning experience.
3+ years leading technicians or production teams.
Strong understanding of used vehicle inspections, mechanical repair, cosmetic repair, detailing, and vendor management.
Passion for EVs and operational excellence.
Valid driver's license with a clean driving record (21+).

Nice To Haves

Experience in high-volume dealership, auction, CarMax, Carvana, EchoPark, OEM, or EV environments preferred.
Knowledge of dealership management systems and inventory software.
Understanding of EV systems and high-voltage safety preferred.
Ability to analyze operational KPIs and production reports.
Lean/Six Sigma experience is a plus.

Responsibilities

Build and lead day-to-day reconditioning operations, consistently achieving throughput, quality, and cost objectives.
Develop and maintain quality standards that reflect the Ever brand—not just "good enough."
Lead, coach, and develop technicians and team leads, creating career paths and a high-performance culture.
Create, implement, and continuously improve standard operating procedures (SOPs) as the operation scales.
Own production planning and capacity management to meet current and future business demands.
Drive continuous improvement through structured problem-solving and root cause analysis.
Ensure compliance with all safety, environmental, and company policies.
Monitor key operational metrics, identify risks early, and communicate proactive solutions.
Partner cross-functionally with Inventory, Parts, Logistics, Sales, and Service teams to remove operational barriers and ensure vehicles are delivered on time.
Own the vehicle workflow from intake through retail-ready completion, maintaining visibility into every unit within the pipeline.
Manage work-in-progress (WIP) limits to prevent bottlenecks, reduce aging inventory, and improve cycle time.
Ensure accurate documentation and seamless handoffs at every stage of the reconditioning process.
Manage vendor turnaround times and proactively escalate stalled vehicles or operational blockers.
Build and lead structured onboarding, training, and certification programs for technicians and service advisors.
Conduct regular one-on-one coaching sessions, providing competency-based feedback and clear development plans.
Identify skill gaps and implement targeted coaching to improve individual and team performance.
Create career progression opportunities that support employee retention and long-term growth.
Coach service advisors on documentation standards, customer communication, and operational ownership.
Foster a culture of accountability, recognition, continuous learning, and operational excellence.