Reconditioning Center Service Runner

Walser Automotive Group•Eagan, MN

7d•Onsite

About The Position

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois. We lead with innovation, technology, and a promise to deliver an exceptional experience every time. And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities. At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Requirements

Must be at least 18 years of age
Must have a valid driver’s license and acceptable driving record
Five plus years previous experience in working in a service department with service writing
Proven ability to mentor and lead others
Ability to be on feet for extended periods of time and to lift up to 50 pounds

Nice To Haves

Post-secondary education preferred or equivalent work and education experience
Prior supervisory or management experience a plus
ADP experience strongly preferred

Responsibilities

Motivate, counsel and monitor the performance of all department staff; performance evaluations, PIPs, disciplinary actions, professional development / promotions, pay evaluations and terminations. Monitor work schedules and time off requests.
Coordinate with the Recruiting Department to interview and hire department staff
Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary
Train and manage staff in company policies and ensure adherence to all company policies
Lead by example and be an advocate for staff
Perform daily, weekly and monthly tracking of technician productivity
ADP knowledge and ability to process invoices
Oversee and monitor technician dispatching to assure the correct operation of the computer system
Ensure work RO’s get designated to the appropriate technician based on the technician’s capabilities (i.e. Lube Tech completes Lube work, Journeyman completes more complex diagnostic/repair work)
Ability to provide answers to the stores’ technical questions regarding vehicle needs
Remain current on new models and product improvements including warranty coverage, extensions, etc.
Manage and work the Service Advisor desk as needed
Ensure Walser service processes and practices are up to date and followed by employees
Perform quality control checks on completed mechanical work
Ensure that the service drive area is kept clean at all times
Monitor and assist in the implementation of company initiatives, legal compliance, and cascading company communications
Follow all company safety policies and procedures and protect company assets
Must wear safety eyewear at all times when in Recon warehouse service departments
Must wear hard-toed shoes and slip resistant footwear in when in Recon warehouse service departments
All other duties, tasks and/or projects as assigned
Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded