Reconciliation Analyst (Questbank)

Questrade Financial Group•Toronto, ON

67d•$65,000 - $85,000•Hybrid

About The Position

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of. At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences. This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG. The Reconciliation Analyst is responsible for overseeing complex reconciliations, resolving high-risk financial discrepancies, and supporting operational stability across payments and mortgage servicing activities. This role acts as a critical escalation point for operational teams and partners closely with Finance, Technology, Treasury, and Product teams to improve processes and reduce financial risk. The Reconciliation Analyst is expected to provide expert-level guidance on accounting treatments and lead the charge in operational modernization.

Requirements

Experience: 5+ years of progressive experience in banking operations, payments processing, or loan servicing.
Education: Bachelor’s Degree: Required in Finance, Accounting, Business, or a related field.
College Diploma: Candidates with a diploma must demonstrate 7–8+ years of relevant experience.
Technical Mastery: Advanced Excel skills and data analysis capabilities, including a deep understanding of accounting flows and the settlement lifecycle.
Audit Readiness: Proven experience supporting complex internal/external audits or regulatory reviews.

Nice To Haves

Bilingualism (Asset): Strong professional proficiency in both English and French to support national partners and diverse communication needs.

Responsibilities

Oversight: Review and approve daily reconciliation results across all payment rails (EFT/ACH, wires, card settlements) and loan servicing systems to ensure accuracy before final reporting.
Root Cause Investigation: Investigate complex, high-risk, or aged "breaks" and perform deep-dive analysis to determine the ultimate root cause.
Ledger Management: Ensure absolute integrity between mortgage sub-ledgers and the general ledger (GL), maintaining a clear audit trail.
Exposure Monitoring: Monitor settlement exposures and operational imbalances to proactively identify potential liquidity or financial risks.
Technical Escalation: Act as the final escalation point for the first-line operational teams when resolving unmatched or suspended transactions.
Accounting Guidance: Provide expert guidance on the correct accounting treatment for complex adjustments, corrections, and payouts.
Partner Coordination: Lead the coordination and resolution of systemic issues with external banking partners and payment processors.
Incident Management: Support operational incident management, including the documentation of post-mortems and the implementation of corrective actions.
Transaction Validation: Validate complex borrower transactions, including large prepayments, penalty assessments, and payout figures.
System Oversight: Oversee the continuous reconciliation between loan servicing platforms and the GL to prevent data drift.
Audit & Regulatory Lead: Serve as the primary technical contact for regulatory and audit inquiries, ensuring all supporting documentation is accurate and compliant.
Internal Controls: Proactively identify operational risk exposures and recommend improvements to strengthen internal monitoring.
Performance Analysis: Review reconciliation KPIs and trends to identify performance gaps or emerging financial risks.