Reciprocal & Municipal Account Specialist

Five Star Bank•Rochester, NY

16h•Hybrid

About The Position

The Reciprocal & Municipal Account Specialist is responsible for establishing, managing, and supporting deposit relationships for Municipal and Reciprocal clients to strengthen and expand overall client relationships. This role collaborates closely with Relationship Managers and the Treasury Department to ensure seamless service delivery and effective relationship management.

Requirements

Bachelor’s Degree in Accounting, Finance, Business Administration, or related field AND 1+ Years of Financial Analysis, or Credit Analysis in Financial industry
Associate Degree in Accounting, Finance, Business Administration, or related field AND 3+ Years of Financial Analysis, or Credit Analysis in Financial industry
Any required licenses or accreditation required

Nice To Haves

Attention to Detail: Ensures accuracy and thoroughness in processing transactions, documentation, and reporting.
Accountability: Takes ownership of responsibilities and follows through on commitments to clients and internal teams
Time Management: Prioritizes and manages multiple tasks efficiently to meet deadlines in a fast-paced environment.
Compliance & Risk Awareness: Adheres to bank policies, procedures, and regulatory requirements related to deposit operations and municipal banking.
Banking Operations Knowledge: Demonstrates understanding of deposit account structures, transaction processing, and operational workflows.
Treasury Management Support: Understands and assists with the implementation and servicing of TM and Digital Banking products.
Bond Transaction Processing: Supports bond bids, closings, renewals, and payments accurately and in compliance with bank procedures.
Customer Service Orientation: Provides professional, responsive, and solution-focused support to clients.
Collaboration: Works effectively with Relationship Managers, Treasury, and other internal departments to deliver a seamless client experience.
Communication: Communicates clearly and professionally, both verbally and in writing, with clients and internal stakeholders.

Responsibilities

Coordinate the onboarding, account opening, and ongoing maintenance of Municipal, ICS, and CDARS relationships in accordance with bank policies and procedures.
Manage daily operational activities and process ICS and CDARS transactions through the IntraFi portal, ensuring accuracy and compliance with customer instructions and approvals.
Monitor Reciprocal balances to ensure adherence to ALCO policy and regulatory requirements.
Prepare and maintain account documentation, including the collection of signatures and required supporting materials.
Support the implementation and servicing of Treasury Management and Digital Banking products for Municipal and Reciprocal clients.
Assist with submitting bond bids, coordinating bond closings and renewals, and processing bond payments.
Utilize Salesforce to manage, track, and report workload and service requests.
Develop and maintain professional relationships with client financial teams, including CFOs, controllers, and accounting personnel.
Respond to customer inquiries and resolve issues promptly, accurately, and in a manner consistent with the bank’s service standards.
Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Benefits

Medical, Dental, and Vision Insurance
Health Savings Account
Flexible Spending Account(s)
Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, Legal Insurance & Personal Accident
Tuition Reimbursement
Employee Referral Program
Wellness Reimbursement Program
Star Volunteer Program
Employee Banking and Financial Perks
Flexible Hybrid Work Schedule
Paid Time Off (PTO)
Company Paid Holidays