Remote Recertification Specialist

FREEMAN WEBB COMPANY REALTORS, LLC•Nashville, TN

3h•Remote

About The Position

This role is for a Recertification Specialist who will be responsible for communicating with prospective and current residents, developing and maintaining resident relations, and assisting with sales and leasing processes. The specialist will also be involved in inspecting apartment conditions, compiling listings of available units, and assisting with advertising. A key aspect of the role involves conducting background checks on prospective residents and adhering to fair housing laws. The position also requires attendance at various staff and management meetings, updating work order agendas, and a commitment to continuous professional growth through training and development. Some travel may be required.

Requirements

Associate’s degree (A.A.) or equivalent from two-year college or technical school preferred; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to generate reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Complete and submit weekly activity report, weekly traffic and leasing report, weekly off-site marketing report in a timely and accurately.
Ability to operate basic office equipment such as copier, fax, computer, typewriter, calculator and telephone.

Nice To Haves

Bilingual a plus.

Responsibilities

Communicates with prospective Residents requiring information and current Residents with complaints or problems.
Develops and maintains Resident relations through the courtesy of on-site personnel, promptness of maintenance calls, completion of newsletter and knowledge of community policies.
Learns to develop professional sales techniques.
Accompanies prospects to model apartments and discusses size and layout of rooms, available facilities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease.
Makes follow-up calls to prospective Residents who did not fill out an application.
Completes lease form or agreement and collects rental deposit.
Inspects condition of model daily and arranges for necessary maintenance.
Compiles and updates listings of available rental units.
Assists with the composition of newspaper advertisements.
Contacts credit bureau, previous landlord, and employment history of prospective Residents.
Substitutes for Assistant Manager when absent.
Adheres to all fair housing laws.
Attend regular staff meetings.
Attend weekly management meetings.
Attend weekly department meetings.
Update work order agendas weekly.
Continuously grow and improve through training and development.