Recertification Specialist

BANNER PROPERTY MANAGEME•Carol Stream, IL

5h•Onsite

About The Position

At Full Circle Communities, we are dedicated to creating high-quality, affordable housing and supportive service environments. We pride ourselves on offering mission-driven work with opportunities for long-term career growth and advancement. We are currently seeking a Recertification Specialist to join our team at our Villagebrook property in Carol Stream, IL! The Recertification Specialist is critical to achieving the organization's mission of providing affordable, thoughtful housing and targeted services. This role requires full accountability for a resident caseload, ensuring that all applicant and participant eligibility, income, and rent determinations are completed accurately and in a timely manner. By resolving special cases and maintaining responsiveness to stakeholder inquiries, the Recertification Specialist ensures strict adherence to contractual obligations while demonstrating a commitment to quality and service for residents, staff, and the community.

Requirements

High School diploma or GED
Knowledge of affordable housing and tax credit programs, policies, and procedures
High degree of initiative and independence
Interpersonal, customer service, organizational, and written/verbal communication skills
Ability to prepare clear, concise, thorough, meaningful, and grammatically correct written reports, letters, memos, and other written documents
Capacity to work well and with a high degree of accuracy in a busy environment with frequent interruptions and changing priorities
Competency in Microsoft Word and Excel
Valid driver’s license, auto insurance, and reliable vehicle

Nice To Haves

Tax Credit Certification (required within 120 days of employment)
Prior experience in Permanent Supportive Housing (PSH) is highly preferred, specifically a demonstrated ability to navigate the unique needs of residents who have experienced homelessness, trauma, or have complex physical and behavioral health needs.

Responsibilities

Complete annual recertifications accurately and within required time frames, following established policies and program requirements.
Process interim recertifications, unit transfers, and other changes in household circumstances as required.
Enter and process all required transactions accurately and timely within applicable property management and compliance systems.
Maintain complete, accurate, and confidential resident files in a secure environment and in accordance with company policies and regulatory requirements.
Conduct applicant and resident interviews, briefings, and recertification meetings while ensuring all required forms and documentation are complete and accurate.
Provide clear, professional guidance to residents regarding program requirements, household responsibilities, and ongoing eligibility obligations.
Apply program guidelines and income requirements to accurately determine resident eligibility and rent.
Build positive relationships with residents by providing responsive service and communicating program requirements in a clear and respectful manner.
Assist with rent collection, lease enforcement, and other resident account activities as needed.
Prepare and distribute general resident notices and other required communications.
Support the Community Manager and/or General Manager with the development and implementation of property goals, objectives, policies, and priorities.
Maintain accurate records and complete administrative tasks in a timely and organized manner.
Perform other related duties and responsibilities as assigned.