Receptionniste/Receptionist - FT

AutoCanada Inc.•Montreal, QC

1d•Onsite

About The Position

This position consists of answering the phone, welcoming and assisting clients during the evening shift. Tasks will also include assisting with administrative tasks as needed. In this position, the Receptionist will be responsible for welcoming and assisting visitors, general office duties, all while being the face & voice of our dealership. First impressions are vital, and your demeanor, knowledge, and helpfulness are extremely influential when representing our brand in the market and ensuring that our guests have a memorable experience when choosing to do business with our store.

Requirements

1 year reception and/or administration experience an asset, dealership setting preferred
Highly skilled in Microsoft Office and able to quickly adapt to new technologies
Excellent document creation and proofreading skills with a high level of proficiency related to business correspondence/communications
Excellent interpersonal and verbal and written communication skills
Strong organizational skills and attention to detail
Proven ability to multi-task in a high-volume, fast-paced working environment, frequently under urgent deadlines
Étre bilingue
Avoir le service à la clientèle à cœur
Avoir un sens aigu de la résolution de problèmes
Avoir de l'expérience dans la prise d'appels à volume élevé
Avoir des connaissances en Microsoft Office (Excel et Word)

Responsibilities

Provide visitors with an exceptional customer experience by greeting each customer personally
Assist with a variety of administrative tasks, including copying & scanning documents
Maintain meeting rooms & tidiness of common areas
Answer, forward, & screen phone calls in a professional manner
Receive, sort, and distribute mail and packages
Book customer appointments
Process accounts payable invoices, including reconciliation and follow-up on outstanding accounts
Perform other accounting functions, duties and projects as required
Assurer un accueil chaleureux à tous les clients
Prendre les appels entrants de première ligne et assurer le retour d'appel et le suivi
Tenir à jour la base de données de rendez-vous au sein du département des ventes du neuf et de l'occasion
Communiquer avec le département des ventes pour les rendez-vous de suivi
Assurer la fluidité dans la gestion des tours de rotation des représentants des ventes
Gestion du showroom (maintenir l'environnement propre, s'assurer que tous les clients sont répondus, etc.)
Sauvegarder les données de paiement et imprimer les reçus
Voir à l'envoi du courrier ainsi qu'à sa distribution si nécessaire
Effectuer toute autre tâche connexe au poste