Receptionist/Administration

Mercedes-Benz of Gilbert•Gilbert, AZ

17d•Onsite

About The Position

Join the Winning Team at Mercedes-Benz of Gilbert! Mercedes-Benz of Gilbert is a family-owned and independently operated dealership that prides itself on exceptional service and a state-of-the-art facility. Serving the Gilbert area, we’re known for our successful sales and service team, and we’re on the lookout for dedicated, motivated individuals to join us as a Receptionist! Top applicants will be friendly and enthusiastic when greeting customers. Applicant must be professional in both appearance and telephone skills. A minimum of one year administrative experience is required. Must be competent using Microsoft Excel, Word as well as Google Sheets and Google Drive products. A minimum of one year receptionist experience is preferred. Dealership and CDK experience is a plus!. Applicant must enjoy working with others in a fast paced environment. Some duties include answering a multi-line telephone system, greeting guests, data entry, making follow up outbound calls and various other tasks as assigned. If you thrive in a fast-paced environment and love connecting with customers, this is the opportunity for you. Automotive reception experience is a plus, but we’re happy to train the right candidate! Working weekday morning, afternoon and nights shifts, as well as on weekends will be required. WHAT WE OFFER: Benefits Promotes from within Full time schedule.

Requirements

Strong verbal and written communication skills
Ability to handle objections confidently over the phone
Time management, prioritization skills, and the ability to multi-task are required
Self-motivated and goal oriented
Must work well within a team environment
Work well being behind a computer
Work well with interacting with clients and staff
Familiar and comfortable using a computer, Microsoft Office products and the ability to learn new computer applications.
Must be willing to submit to a drug screen prior to employment
A minimum of one year administrative experience is required.

Nice To Haves

A minimum of one year receptionist experience is preferred.
Dealership and CDK experience is a plus!.
Automotive reception experience is a plus

Responsibilities

Enter vehicle data in various dealer portals
Compile reports for management
Have a strong understanding of Microsoft Office products (Excel, Word, etc.).
Must be competent with using Good Drive products.
Be able to navigate multiple websites, apps and portals
Have a competent understanding of technology and how to navigate different sites, portals and apps.
Manage inbound calls and route the to the correct department accordingly
Welcome walk in traffic
Engage daily with customers via phone
Make outbound calls to follow up with potential sales customers
Manage incoming sales calls and enter information into database
Monitor online lead database for client inquiries
Complete data entry tasks
Frequently check and respond to emails promptly
Keep and maintain a clean and welcoming front desk
Be cheerful and welcoming to all of our clients
Assist sales personnel
Assist management