Receptionist - PRN Weekend

UHS•Stuart, FL

10d•Onsite

About The Position

The Receptionist is responsible for greeting and assisting visitors, patients, answering the switchboard, managing mail, documenting incoming deliveries, and providing clerical support as assigned. Assists in the facilitation of safety and security initiatives including announcing codes, assuring visitor sign-in/out, reviewing and documenting patient belongings, and identifying escalation issues in the reception area. Greets visitors to the building, creating a warm and welcoming environment. Determine reason for visit. Assure sign-in/out procedures are followed and temporary badges created as needed. Answers telephone in a timely manner and directs the caller to the appropriate department or employee. Understands and differentiates between crisis calls and can easily access appropriate clinical staff. In the absence of requested staff, offers caller choices of transfer a caller to an associate’s voice mailbox, locating another staff person, or taking a message. Provides callers with information such as company address, directions to the company location, company fax numbers, company website, services provided and other related information. Notifies applicants of application process. Manages patient visitation to ensure appropriate process are followed such as number/age/relation of visitors, collecting personal belongings, etc. Accepts, reviews and documenting patient belongings. Notifies appropriate staff to ensure timely delivery to unit/patient. Receives, sorts and forwards incoming mail. Maintains and routes publications. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.) Manages the security of the reception area. Recognizes and responds to signs of rising acuity. Calls for assistance as needed. Assists in the expedient announcement of codes and fire drills. Manages cash box and sales for meal tickets & events. Assist with clerical duties such as faxing, filing, and collating for facility as needed. Performs other duties as assigned. Only for two day coverage 12:30 hrs shifts and coverts vacations

Requirements

High School Diploma or equivalency required
Weekends and holidays availability
12:30 hrs shifts

Nice To Haves

One year of experience on a multi-line telephone switchboard in a health care environment preferred

Responsibilities

Greeting and assisting visitors and patients
Answering the switchboard
Managing mail and documenting incoming deliveries
Providing clerical support
Facilitating safety and security initiatives (announcing codes, visitor sign-in/out, documenting patient belongings, identifying escalation issues)
Creating a warm and welcoming environment for visitors
Determining the reason for visits and ensuring sign-in/out procedures are followed
Creating temporary badges as needed
Answering the telephone in a timely manner and directing calls
Understanding and differentiating crisis calls and accessing appropriate clinical staff
Handling calls in the absence of requested staff (transferring to voicemail, locating staff, taking messages)
Providing company information (address, directions, fax numbers, website, services)
Notifying applicants of the application process
Managing patient visitation according to established procedures
Receiving, sorting, and forwarding incoming mail
Coordinating pick-up and delivery of express mail services
Managing the security of the reception area and responding to signs of rising acuity
Assisting with the announcement of codes and fire drills
Managing cash box and sales for meal tickets & events
Assisting with clerical duties such as faxing, filing, and collating
Performing other duties as assigned