Receptionist - Franchise Location

H&R Block • East Liverpool, OH

8h

About The Position

As a seasonal Client Service Professional/Receptionist at an independently owned and operated H&R Block franchise location, you will help clients make confident, informed decisions by creating a welcoming experience and building client relationships. You will support clients in person, over the phone, and virtually, helping them connect with the appropriate tax professional and ensuring their service needs are met. The franchisee makes its own hiring decisions; employment questions should be directed to the franchisee.

Requirements

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multitask.
• Strong organizational and time-management skills.
• Computer proficiency, including the ability to use Microsoft Office.

Nice To Haves

• High school diploma or equivalent.
• Ability to work a flexible schedule and/or in multiple locations.
• Sales or marketing experience.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the tax professional best suited to their needs.
• Schedule clients according to their preferences.
• Help ensure clients’ needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organize resources with team members.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed