RECEPTIONIST - Hanover Park

GREATER FAMILY HEALTH•Hanover Park, IL

3d•$16 - $23•Onsite

About The Position

The receptionist serves as the first point of contact for patients and visitors, providing a warm and professional welcome to the Health Center. This includes patient check-in and registration, accurate creation and maintenance of medical records, and efficient scheduling of appointments to support smooth clinic operations.

Requirements

High School graduate, G.E.D., or comparable diploma is required.
Familiarity working with computers.
Ability to read, analyze and interpret technical procedures, or governmental regulations.
Ability to write reports and procedure/training manuals.
Ability to effectively present information and respond to questions from groups of managers, clients/patients, customers, and general public.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Customer service orientation.
Must be able to respond to patients with non-judgmental empathy.
Must be able to maintain confidentiality of services.
Must have strong numbers aptitude.

Nice To Haves

Prior work experience is preferred, but not required.
Bi-Lingual (Spanish) preferred.

Responsibilities

Welcome patients and determine their needs and respond accordingly.
Perform all preparation for next day, same day and walk in appointments.
Provide all necessary paperwork for patients and reviews for completeness.
Enter patient information in the EHR completely and accurately.
Finalize visits through precise payment processing and charge verification.
Schedule appointments for patients.
Follows all Primary Care Medical Home (PCMH) policies and procedures.
Report to all scheduled work sites and shifts on time and fully prepared to engage in all job responsibilities; location of work sites and shifts will change at the discretion of the supervisor.
Engage in all offered training, consultations and supervisions made available.
Fully and professionally respond to and implement directives and advice offered by all supervisory and training personnel, as well as professionally offered feedback from coworkers.
Perform other duties as assigned.