Receptionist The Residence at East Longmeadow

LCB Senior Living•East Longmeadow, MA

5d•$18 - $21•Onsite

About The Position

LCB Senior Living is hiring a Receptionist at The Residence at East Longmeadow. This is a part-time role working Friday, Saturday & Sunday from 8am-4pm. The position offers a wage band of $17.50 - $20.50 per hour based on years of experience. The role involves promoting the mission and values of the residence, representing the community positively to potential residents and visitors, and handling front desk activities professionally.

Requirements

Must have knowledge of basic telephone reception systems and techniques.
The ability to handle all incoming telephone calls and visitors in a pleasant and courteous manner, provide clerical support and represent the residence in a professional manner.
The ability to respond calmly to emergency situations is essential.
The ability to communicate in English both orally and in writing is essential.
Focused and dedicated to provide excellent customer service
The ability to handle emergency situations calmly and completely is essential.
Six months to one-year prior reception experience in an office environment.
Finger and hand dexterity to handle and manipulate instruments and equipment.
Visual and auditory acuity.
Must be able to lift a minimum of fifteen (15) lbs. and be able to carry objects.
Must be able to push and pull carts, and continuously walk, sit and stand.
Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height as tasks dictate.
Must use good body mechanics.
Must be able to type and use a computer.

Nice To Haves

Typing or word processing experience is preferred.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
Represent and interact positively with potential residents, family members and professionals to grow community occupancy.
Handle incoming telephone calls in a professional and courteous manner and directs them accordingly.
Greet guests and visitors in a professional and courteous manner and directs them accordingly.
File correspondence.
Sort mail.
Record and type guest meal charges.
Maintain and file resident safety sheets.
Type correspondence as needed.
Coordinate front desk activities.
Maintain the front desk in a neat and orderly manner.
Respond to emergency situations by contacting appropriate party; 911, fire department, police etc.
Attend required in-service training sessions and orientations.
Respond to residents needs in a courteous manner.
Update the communication log book on a regular basis.
Maintain community brochures and stock.