Receptionist - Full Time

Medical Associates • Dubuque, IA

17h • Onsite

About The Position

Medical Associates Clinic is hiring a Full-Time Receptionist to be a dynamic member of our team. The primary schedule involves rotating shifts Monday - Friday between the hours of 6:45 am - 5:00 pm, working 5 days/40 hours per week. This position is full benefits eligible.

Requirements

• High school diploma or GED required.
• From three months to one year of similar or related experience.
• Courtesy, tact, and diplomacy are essential elements of the job.
• Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussions.
• Ability to multi-task and work in a fast paced environment.
• General computer knowledge with proficient keyboarding skills.
• Multi-line telephone system.
• Cash handling experience.
• Ability to work independently with limited direction, problem solving and resourcefulness.
• Reaching - Extending hand(s) and arm(s) in any direction.
• Standing - Particularly for sustained periods of time.
• Walking - Moving about on foot to accomplish tasks, particularly for long distances.
• Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
• Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
• Grasping - Applying pressure to an object with the fingers and palm.
• Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
• Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.
• Vision - 20/40 or better in the best eye with or without correction.
• Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.
• Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Responsibilities

• Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions.
• Check in patients for their appointments, including reviewing, updating, and/or obtaining patient information and making necessary account changes to ensure correct billing.
• Set up new insurance coverage or modify existing insurance coverage records as needed.
• Collect copay or other payments where applicable and perform accurate end of day balancing.
• Schedule appointments for patients within our clinics or as needed from work queues.
• Apply applicable department/provider scheduling protocols relating to appointment types and lengths while directing patients to appropriate providers/specialties.
• Provide verbal and/or written instructions to patients, peers, and clinical team members, interacting tactfully with customers and establishing and maintaining effective relationships with others.
• Complete all other assigned projects and duties.

Benefits

• Pay raises at least annually
• Medical Associates top rated health insurance with most comprehensive provider network in the area with discounted premium rates for wellness program participation.
• 401k with Immediate Matching (50% on the dollar up to 7% of pay) and additional annual Profit Sharing
• Flexible Paid Time Off Program (24 days off/year)
• Save money on your taxes! Medical and Dependent Care Flex Spending Accounts
• Income security for your family! Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED