Part-time Receptionist

HOMETOWN BANK NA•Galveston, TX

2d•Onsite

About The Position

The Lobby Receptionist will facilitate positive contact and communications between customers and bank staff and perform administrative duties for the branch. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Excellent communication and interpersonal skills.
Ability to follow procedures to create a seamless customer experience.
Demonstrate a working knowledge of computer use.
Maintain composure and professionalism in stressful situations.
Detail oriented and thorough so that required tasks have minimal errors.
Effective written and oral communication skills.
High school diploma or equivalent.
Customer service experience.
Working in a professional clerical environment for 1 year.

Nice To Haves

Multi-lingual capabilities to include Spanish are a plus.
Proficient in Microsoft Suite.

Responsibilities

Greets and welcomes all customers and directs them to the appropriate bank staff.
Notifies bank staff when a customer is requesting to see them.
Oversees and maintains the lobby area, keeping it clean and organized.
Answers customers’ questions and provides general information on banking services and policies.
Answers incoming calls, transfers calls and takes messages when necessary.
Follows up on minor customer issues.
Processes and distributes incoming mail and prepares outgoing mail for pickup.
Learn HomeTown Bank’s Policy and Procedures.
Performs clerical and administrative services for branch staff as needed.
Be familiar with all products and services.
Responsible for following the Code of Ethics and for reporting any violations.
All other duties as assigned.