Receptionist (4329)

ncgCARE•Franklin, NC

2d•Onsite

About The Position

Appalachian Community Services (ACS), an ncgCARE partner, is seeking a friendly, organized, and service-oriented Receptionist to be the first point of contact for our clients and visitors. In this essential role, you'll help create a welcoming environment while supporting the daily operations of our clinical teams. As the face of our front office, you’ll have the opportunity to make a meaningful impact on the client experience by ensuring every interaction is handled with care and professionalism. You’ll assist clients with service inquiries, manage appointment schedules, and support smooth communication across our teams. Each day, you’ll take on a variety of administrative responsibilities—from answering and directing calls with efficiency and warmth to managing clinician calendars and collecting service fees. You’ll help prepare records for daily appointments and maintain compliance with HIPAA, Medicaid, Medicare, and agency policies. This is more than a front desk role—it’s a chance to be part of a purpose-driven team working to support individuals and families in our community. Your attention to detail, ability to multitask, and customer-first attitude will be key in helping our operations run smoothly and our clients feel truly supported.

Requirements

Must possess a high school diploma and at least one year of of administrative experience.

Nice To Haves

Customer-first attitude

Responsibilities

Answers phone calls, transfers to the appropriate parties, is courteous to the public, collects fees for services, assists consumers with questions regarding services available, etc.
Manages clinician calendars, schedules appointments, and prepares records for the daily appointments.
Ensures strict compliance with all professional standards, Medicaid and Medicare regulations, filing, documentation completion, agency policies and procedures, and HIPAA.
Answer and direct phone calls.
Schedule client appointments.
Organize files and prepare records.
Help clients with questions and payments.
Keep client information private and follow rules.

Benefits

Consumer-driven health plan coverage provided by Anthem
Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
Health Savings Account (HSA) or Flex Spending Account (FSA)
Two dental plan options available through Delta Dental
Affordable vision plan available through EyeMed
An optional Dependent Care Flexible Spending Account
Generous paid time off
401k or Roth IRA Retirement Programs administered by Empower
Financial planning and education services at no cost to you
Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
Educational Assistance (your position, date of hire and years of service determine your eligibility)
Licensure Residency Program for Full-time Clinical Staff
Advancement and Career Development Opportunities