Receptionist (Evenings)

Virginia Information Technologies Agency•Warrenton, VA

1d•Onsite

About The Position

The Receptionist (Evenings) role is responsible for managing the front desk operations, monitoring security systems, and assisting residents, their families, and visitors at the Puller Veterans Center. This position also involves selling meal tickets, handling cash transactions, and maintaining daily logs of activities and medication. Key duties include answering a multi-line phone system, transferring calls, monitoring fire alarms and facility cameras, and providing assistance to guests. The role also requires managing meal ticket sales, processing refunds, and maintaining records of cash received. Additionally, the receptionist is responsible for keeping a daily activity log, communicating with security personnel or coworkers, logging incoming mail, and meticulously recording medication into the Pharmacy logbook before coordinating its pickup and release with the units. The position also handles vending machine transactions, records reimbursements, and reports any vending issues to the supervisor. The receptionist may also be called upon to assist the agency or state government during emergency declarations.

Requirements

Computer experience
Knowledge of front desk operations including greeting visitors, answering phones, routing calls, and managing sign-in procedures.
Knowledge of basic office practices such as scheduling, filing, data entry, and document handling.
Knowledge of customer service standards in a healthcare or long-term care environment.
Knowledge of emergency procedures and visitor protocols within a skilled nursing facility.

Responsibilities

Answer multi-line phone, transfer calls to proper individuals.
Monitor fire alarm system and the facility cameras.
Assist residents, resident’s family members, guests and visitors.
Sell meal tickets to guest, family members and facility employees.
Work with vending machine representative to receive refunds and disperse refunds.
Make initial record of cash received for employee meals.
Keep a daily log of activity going on for shift being worked.
Give or receive report from guard or coworker.
Receive daily mail, log all medication into the Pharmacy logbook and call the units to come pick it up and sign the medication release.
Handles all vending machine transactions.
Records all reimbursements and communicated vending issues to supervisor.
Performs other duties as assigned to meet the overall needs of the facility.
May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.